Network Specialist

Insight Global; Mahopac (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

ServiceNow experience

On-site role

VMware experience

Job summary

Insight Global is seeking a Network Specialist to sit onsite in a Westchester County, NY school district. You will spend 100% of your day handling L2 IT support for staff and students, resolving tickets in ServiceNow, and working directly with executives, teachers, and staff to maintain network reliability.

Responsibilities include troubleshooting routers, switches, and servers, supporting web filters, managing group policies in Active Directory, and providing day-to-day software help.

Qualifications

• L2 IT support experience in a school or educational environment preferred.
• Experience handling tickets in a ServiceNow system.
• Strong experience with AD group policies and Cisco networking devices.

Responsibilities

• Sit onsite within a Westchester County, NY school district and handle 100% L2 IT support.
• Resolve tickets in ServiceNow for staff and students, working with executives, teachers and staff.
• Troubleshoot routers, switches, and servers; support web filters; manage group policies in Active Directory.
• Provide day-to-day software support, troubleshooting and desk-side break fix for PCs, printers, smartboards and phones.
• Mentor Jr. Network Specialists on site and assist with summer projects (rollouts, migrations, upgrades).

Skills

Wireless networks

Network incident troubleshooting

Active Directory group policies

Cisco routers & switches

Ticketing system (ServiceNow)

Communication

Customer service

Tools

ServiceNow

VMware

MS Intune

MS Deployment Toolkit

Job description

Strong recent experience supporting wireless networks and troubleshooting network incidents

Experience troubleshooting Level 2 hardware and software incidents

Strong recent experience managing group policies in Active Directory

Experience with Cisco routers and switches

Strong recent experience with que management, working with a ticketing system

Strong communication, eagerness to learn, and customer service skills

Plusses

• Experience working in the educational/instructional field, or working in IT at their college
• Strong recent experience using ServiceNow as a ticketing system
• Experience with servers
• Experience with VMware
• Experience with MS Intune or MS Deployment Toolkit to automate the deployment of desktops & servers

Job Description

An employer is looking for a Network Specialist to sit onsite within a school district in Westchester County, NY. This person will be spending 100% of their day handling L2 IT support. They will be supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting.