Level 1 IT Technician (Help Desk)

VIVA; Carlsbad (NM); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

VIVA USA Inc. is seeking a Level 1 IT Technician (Help Desk) to provide frontline end-user support for students, teachers, and staff. The role focuses on keeping laptops, Chromebooks, and classroom technology running smoothly to minimize teaching disruption.

You will troubleshoot devices, log tickets, set up new hardware, and support instructional software across multiple campuses. Occasional travel between campuses is required; on-site work is mandatory.

Qualifications

• 1–2+ years of help desk, desktop support, or field technician experience.
• Hands-on experience with Windows and Chromebook devices.
• Basic understanding of networking and Wi-Fi connectivity.
• Strong customer service and patience with non-technical users.
• Valid driver’s license and reliable transportation.
• Experience supporting schools or educational technology (preferred).
• Device imaging and deployment experience (preferred).
• CompTIA A+ (preferred).

Responsabilités

• Provide friendly, fast support to students, teachers, and staff.
• Troubleshoot and fix laptops, Chromebooks, desktops, printers, projectors, and interactive displays.
• Resolve help desk tickets and log all work in the district’s ticketing system.
• Set up new hardware and install software for staff and students.
• Support classroom technology and instructional software.
• Handle password resets, account issues, and basic Wi‑Fi problems.
• Escalate complex issues to the Lead or Senior Technicians.
• Travel between campuses as assigned.

Connaissances

Help desk experience

Windows devices

Chromebook devices

Networking basics

Customer service

Driver's license

Description du poste

Level 1 IT Technician (Help Desk)

End-user support, device troubleshooting, ticket resolution, hardware/software setup, classroom technology support

Job summary

The Level 1 Technician is the first point of help for students, teachers, and staff. They keep laptops, Chromebooks, and classroom technology running so teaching is not interrupted.

Key responsibilities

• Provide friendly, fast support to students, teachers, and staff
• Troubleshoot and fix laptops, Chromebooks, desktops, printers, projectors, and interactive displays
• Resolve help desk tickets and log all work in the district’s ticketing system
• Set up new hardware and install software for staff and students
• Support classroom technology and instructional software
• Handle password resets, account issues, and basic Wi‑Fi problems
• Escalate complex issues to the Lead or Senior Technicians
• Travel between campuses as assigned

Required qualifications

• 1–2+ years of help desk, desktop support, or field technician experience
• Hands‑on experience with Windows and Chromebook devices
• Basic understanding of networking and Wi‑Fi connectivity
• Strong customer service and patience with non‑technical users
• Valid driver’s license and reliable transportation

Preferred qualifications

• Experience supporting schools or educational technology
• Device imaging and deployment experience
• CompTIA A+

Notes

• 100% Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status