K-12 Digital Support & Onboarding Specialist

Swank Motion Pictures, Inc.; St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive compensation and healthcare packages

401(k) plan with employer match

Competitive paid time off

Volunteer & community outreach opportunities

Organizational growth potential through online learning

Job summary

Swank Motion Pictures, Inc. in St. Louis is seeking a Customer Support Specialist to support the sales team and ensure excellent service for K–12 clients. This role entails managing technical inquiries, onboarding customers, and analyzing account trends.

The ideal candidate should hold a Bachelor’s degree and have experience in customer service, showcasing strong technical troubleshooting and communication skills. The position offers comprehensive benefits including healthcare and 401(k) plans.

Qualifications

• Bachelor's degree required.
• Experience in customer service or digital support.
• Strong technical troubleshooting and problem‑solving abilities.

Responsibilities

• Serve as a point of contact for K‑12 streaming customers.
• Respond to inquiries and provide accurate solutions.
• Support new customer onboarding and training resources.
• Maintain and review account health reports.
• Collaborate with internal teams to improve customer strategies.

Skills

Technical troubleshooting

Communication skills

CRM systems proficiency

Organizational skills

Education

Bachelor’s degree

Tools

CRM systems

Job description

Swank Motion Pictures, Inc. in St. Louis is seeking a Customer Support Specialist to support the sales team and ensure excellent service for K–12 clients. This role entails managing technical inquiries, onboarding customers, and analyzing account trends.

The ideal candidate should hold a Bachelor’s degree and have experience in customer service, showcasing strong technical troubleshooting and communication skills. The position offers comprehensive benefits including healthcare and 401(k) plans.