Customer Support Specialist

Swank Motion Pictures, Inc.; St. Louis (MO); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive compensation and healthcare packages

401(k) plan with employer match

Competitive paid time off

Volunteer & community outreach opportunities

Organizational growth potential through online learning

Job summary

Swank Motion Pictures, Inc. in St. Louis is seeking a Customer Support Specialist to support the sales team and ensure excellent service for K–12 clients. This role entails managing technical inquiries, onboarding customers, and analyzing account trends.

The ideal candidate should hold a Bachelor’s degree and have experience in customer service, showcasing strong technical troubleshooting and communication skills. The position offers comprehensive benefits including healthcare and 401(k) plans.

Qualifications

• Bachelor's degree required.
• Experience in customer service or digital support.
• Strong technical troubleshooting and problem‑solving abilities.

Responsibilities

• Serve as a point of contact for K‑12 streaming customers.
• Respond to inquiries and provide accurate solutions.
• Support new customer onboarding and training resources.
• Maintain and review account health reports.
• Collaborate with internal teams to improve customer strategies.

Skills

Technical troubleshooting

Communication skills

CRM systems proficiency

Organizational skills

Education

Bachelor’s degree

Tools

CRM systems

Job description

As the world’s largest non-theatrical distributor of movies, Swank partners with top studios like Disney, Universal, Warner Bros., and Paramount to bring Hollywood entertainment to audiences beyond traditional theaters. Founded in 1937 and headquartered in St. Louis, the company delivers licensed film content to colleges, K–12 schools, hospitals, cruise lines, libraries, and many other unique venues worldwide.

The Customer Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K‑12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail‑oriented, tech‑savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Serve as a point of contact for K‑12 streaming customers, ensuring timely and professional communication
• Respond to inquiries and provide accurate solutions to account‑related questions and platform navigation
• Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources
• Manage scheduled check‑ins, surveys, and follow‑up communications to ensure satisfaction
• Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience
• Collaborate with internal teams to share insights that improve customer engagement and retention strategies

Qualifications

• Bachelor’s degree required
• Experience in customer service or digital support
• Strong technical troubleshooting and problem‑solving abilities
• Proficiency with CRM systems and digital platforms
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
• 401(k) plan with employer match
• Competitive paid time off: vacation, personal time, holidays, and winter break
• Company sponsored volunteer & community outreach opportunities
• Organizational growth potential through our company sponsored online learning platforms

EOE, including disabilities and veterans