K-12 Application Support Lead

Questeq Inc; McKeesport (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

Questeq Inc is seeking an IT Application Support Coordinator for South Allegheny School District. You will maintain district software platforms that support instruction, assessments, and administrative functions.

Responsibilities include troubleshooting, training, 3rd/4th tier escalation coordination, and state reporting (PIMS). Strong communication and problem-solving skills are essential in a fast-paced educational tech environment.

Qualifications

• College degree preferred; high school diploma/GED and equivalent work experience required.
• 2 years of experience directly supporting enterprise applications in a medium-sized environment.
• Experience with SQL query and database-extracted reporting preferred.
• Familiarity with Active Directory administration and permissions preferred.

Responsibilities

• Maintains and troubleshoots software platforms that support instruction and student assessment.
• Conducts training on instructional applications for district personnel.
• Coordinates state reporting (PIMS) collections as designated by the district.
• Handles 3rd/4th tier escalation coordination for application support.
• Manages help desk queues and ensures timely responses.
• Verifies access to client-server apps and cloud services.
• Gathers requirements for custom modifications and reports for admins.
• Supports upgrades and cloud integration initiatives.

Skills

Customer service

Communication

Training delivery

Problem solving

Education

College degree preferred

Tools

SQL

Microsoft Active Directory

Windows/macOS

Job description

Questeq Inc is seeking an IT Application Support Coordinator for South Allegheny School District. You will maintain district software platforms that support instruction, assessments, and administrative functions.

Responsibilities include troubleshooting, training, 3rd/4th tier escalation coordination, and state reporting (PIMS). Strong communication and problem-solving skills are essential in a fast-paced educational tech environment.