Application Analyst - Administrative (On-Site Only)

Questeq Inc; Carlisle (Cumberland County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Job summary

Questeq Inc. seeks an Administrative Application Analyst to support the Carlisle School District's software tools and reporting needs. You will manage and submit state reporting (PIMS), troubleshoot applications, and coordinate data extracts for district administrators.

Ideal candidates have 2+ years supporting enterprise apps, familiarity with SIS systems like PowerSchool, and strong customer service skills in a fast-paced environment.

Qualifications

• 2 years of experience directly supporting enterprise applications in a medium-sized environment.
• Experience with SIS platforms such as PowerSchool is preferred.
• Familiarity with state mandated reporting and PIMS is a plus.
• Strong communication and organizational skills; able to train small groups.

Responsibilities

• Administer and maintain a subset of software applications for the school district.
• Submit state mandated reporting as designated by the district (PIMS).
• Troubleshoot and support admin applications and escalate to 4th tier as needed.
• Manage help desk queues, verify access, and coordinate data extracts.

Skills

SIS knowledge

Data reporting

Customer service

Problem solving

Communication

Education

College degree preferred

High school diploma or GED

Tools

Active Directory

PowerSchool

APIs

Cloud services

Job description

Who we are:We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.What you will be doing:As the Administrative Application Analyst, you will join our talented team at Carlisle School District. As such, you will be required to administer and maintain a subset of software applications and related administrative services for this educational institution. This position on the technology team is primarily responsible for the organization and submission of state mandated reporting on behalf of the school district.Essential Functions:Provides technical support for the district’s student information system (SIS) and related processes. Responsible for submission of state mandated reporting as designated by the district to fulfill requirements of the Pennsylvania Information Management Systems (PIMS).Maintains, analyzes, troubleshoots, software platforms and datasets that support district administrative functions.Develops data quality procedures and documents proper application convention and configuration.Creates customized data extractions and reports for administratorsResponsible for troubleshooting 3rd Tier escalation of administrative application support issues and coordinating with 4th Tier partners as the local liaison for resolutionResponsible for daily management of assigned help desk ticket queues with adherence to established thresholds for responseVerifies local connectivity, permissions, and functional access to administrative client-server applications as well as private and public cloud servicesGathers criteria for custom modifications to existing administrative applications and provides analysis and coordination with partners on related projectsCurates the administrative application environment of the district and ensures interoperability between platforms to include the configuration of API’s.Orchestrates data extracts with proper formatting and related imports between disparate systems.Contributes to contingency planning by establishing data retention practices for business continuity and disaster recovery.Supports application publishing and cloud integration initiatives.Generates the specifications for licensing of administrative applications; assists in identifying software needs in preparation of the annual budget.Required Education and Experience:College degree preferred; high school diploma/GED and equivalent work experience required.2 years of experience directly supporting enterprise applications in a medium-sized environment (multi-location, 10+ servers, 500+ nodes, 500+ users)Experience with Student Information System (SIS) platforms desired, PowerSchool experience preferred.Experience with state mandated reporting desired. Pennsylvania Information Management Systems (PIMS) experience preferredFamiliarity with Microsoft Active Directory administration and permissionsAbility to conduct software application training for small groups (5 -30 people)Understanding of computer and network operationsAbility to work well in a demanding and fast-paced environmentExcellent interpersonal skills for both internal and external communicationsExcellent organization and problem-solving skillsExcellent customer service skillsThis is a full time, benefited position with medical, dental, vision and a 401K with a company matchRequired Clearances:Act 151: Child Abuse History ClearanceAct 34: Pennsylvania State Criminal History ClearanceAct 114: Federal Criminal History ClearanceAct 168: Required Employment History Review