Application Support Coordinator (On Site)

Questeq Inc; McKeesport (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

Questeq Inc is seeking an IT Application Support Coordinator for South Allegheny School District. You will maintain district software platforms that support instruction, assessments, and administrative functions.

Responsibilities include troubleshooting, training, 3rd/4th tier escalation coordination, and state reporting (PIMS). Strong communication and problem-solving skills are essential in a fast-paced educational tech environment.

Qualifications

• College degree preferred; high school diploma/GED and equivalent work experience required.
• 2 years of experience directly supporting enterprise applications in a medium-sized environment.
• Experience with SQL query and database-extracted reporting preferred.
• Familiarity with Active Directory administration and permissions preferred.

Responsibilities

• Maintains and troubleshoots software platforms that support instruction and student assessment.
• Conducts training on instructional applications for district personnel.
• Coordinates state reporting (PIMS) collections as designated by the district.
• Handles 3rd/4th tier escalation coordination for application support.
• Manages help desk queues and ensures timely responses.
• Verifies access to client-server apps and cloud services.
• Gathers requirements for custom modifications and reports for admins.
• Supports upgrades and cloud integration initiatives.

Skills

Customer service

Communication

Training delivery

Problem solving

Education

College degree preferred

Tools

SQL

Microsoft Active Directory

Windows/macOS

Job description

Who we are:We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.What you will be doing:The IT Application Support Coordinator will join the team at South Allegheny School District. You will be responsible for maintaining all district software platforms that support district instruction, assessment and administrative functions.Essential Functions:Maintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and student assessmentConducts and coordinates training on the proper use of instructional applications for district personnelCollaborates with IT piers to maintain software platforms and databases that enable district administrative functions to include end user support of the Student Information SystemCoordinates submission of state mandated reporting as designated by the district to include Pennsylvania Information Management System (PIMS) collectionsResponsible for troubleshooting assigned 3rd Tier escalation of application support tickets and coordinating with 4th Tier partners as the local liaison for resolutionResponsible for daily management of assigned help desk ticket queues with adherence to established thresholds for responseVerifies local connectivity, permissions, and functional access to administrative and instructional client-server applications as well as private and public cloud servicesGathers criteria for custom modifications to existing administrative and instructional applications and provides analysis and coordination with partners on related projectsCreates customized data extractions and reports for administratorsKeeps accurate records of application conventions and configurationCurates the application environment of the district and ensures interoperability between platformsContributes to contingency planning and provides procedures in the preservation of database repositories in the context of business continuity and disaster recoveryPlays a primary role in making recommendations, developing plans, and spearheading implementation of application upgradesSupports application publishing and cloud integration initiativesGenerates the specifications for licensing of applications; assists in identifying software needs in preparation of the annual budgetAttends designated district board meetings to support conferencing and streaming capabilities. The Technology Director may offer flexible hours at their discretion to accommodate any after-hours tasking.Other related duties as assigned by the Technology Director.Required Education and Experience:College degree preferred; high school diploma/GED and equivalent work experience required2 years of experience directly supporting enterprise applications in a medium-sized environment (multi-location, 10+ servers, 500+ nodes, 500+ users)Experience with SQL query and database-extracted reporting preferredFamiliarity with Microsoft Active Directory administration and permissions preferredFamiliarity in supporting applications in a multiple OS environment preferred (Windows, MacOS)Ability to conduct software application training for small groups (5 -30 people)Understanding of computer and network operationsExperience with state mandated reporting desired. Pennsylvania Information Management Systems (PIMS) experience preferredAbility to work well in a demanding and fast-paced environmentExcellent interpersonal skills for both internal and external communicationsExcellent organization and problem-solving skillsExcellent customer service skillsMust be able to pass Child Abuse History, Criminal, and Fingerprinting clearances