Application Support Coordinator (On Site)

Questeq; McKeesport (Allegheny County); On-site; USD 60,000 - 70,000; Full time

Job summary

Questeq seeks an experienced IT professional to support the South Allegheny School District in McKeesport, PA. The role focuses on maintaining, analyzing, and troubleshooting software platforms that underpin classroom instruction and student assessment.

You will train district staff on instructional applications, coordinate state reporting (PIMS), and manage help desk queues while ensuring data integrity and system availability. The position is full-time and on-site in McKeesport.

Qualifications

• 2+ years of experience directly supporting enterprise applications.
• Experience with SQL queries and reporting.
• Familiarity with Active Directory administration and permissions.
• Ability to conduct software training for groups.
• Pass Child Abuse History, Criminal, and Fingerprinting clearances.
• Experience supporting applications across Windows and MacOS.

Responsibilities

• Maintains, analyzes, and troubleshoots software platforms that support district classroom instruction and student assessment.
• Coordinates training on instructional applications for district personnel.
• Collaborates with IT peers to maintain software platforms and databases for district functions.
• Coordinates submission of state mandated reporting including PIMS.
• Investigates and escalates 3rd Tier issues with partners as needed.
• Manages daily help desk ticket queues and ensures timely responses.

Skills

Interpersonal skills

Organization skills

Customer service

Education

2 Year Degree

High School Diploma or GED

Tools

SQL

Active Directory

Windows

MacOS

Job description

Job Details: Level: Experienced, Job Location: South Allegheny School District 15133 - McKeesport, PA, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $60000.00 - $70000.00, Travel Percentage: Negligible, Job Shift: Day, Job Category: Information Technology

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

Essential Functions:

• Maintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and student assessment
• Conducts and coordinates training on the proper use of instructional applications for district personnel
• Collaborates with IT piers to maintain software platforms and databases that enable district administrative functions to include end user support of the Student Information System
• Coordinates submission of state mandated reporting as designated by the district to include Pennsylvania Information Management System (PIMS) collections
• Responsible for troubleshooting assigned 3rd Tier escalation of application support tickets and coordinating with 4th Tier partners as the local liaison for resolution
• Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response
• Verifies local connectivity, permissions, and functional access to administrative and instructional client-server applications as well as private and public cloud services
• Gathers criteria for custom modifications to existing administrative and instructional applications and provides analysis and coordination with partners on related projects
• Creates customized data extractions and reports for administrators
• Keeps accurate records of application conventions and configuration
• Curates the application environment of the district and ensures interoperability between platforms
• Contributes to contingency planning and provides procedures in the preservation of database repositories in the context of business continuity and disaster recovery
• Plays a primary role in making recommendations, developing plans, and spearheading implementation of application upgrades
• Supports application publishing and cloud integration initiatives
• Generates the specifications for licensing of applications; assists in identifying software needs in preparation of the annual budget
• Attends designated district board meetings to support conferencing and streaming capabilities. The Technology Director may offer flexible hours at their discretion to accommodate any after-hours tasking
• Other related duties as assigned by the Technology Director.

Qualifications: Required Education and Experience:

• College degree preferred; high school diploma/GED and equivalent work experience required
• 2 years of experience directly supporting enterprise applications in a medium-sized environment (multi-location, 10+ servers, 500+ nodes, 500+ users)
• Experience with SQL query and database-extracted reporting preferred
• Familiarity with Microsoft Active Directory administration and permissions preferred
• Familiarity in supporting applications in a multiple OS environment preferred (Windows, MacOS)
• Ability to conduct software application training for small groups (5 -30 people)
• Understanding of computer and network operations
• Experience with state mandated reporting desired. Pennsylvania Information Management Systems (PIMS) experience preferred
• Ability to work well in a demanding and fast-paced environment
• Excellent interpersonal skills for both internal and external communications
• Excellent organization and problem-solving skills
• Excellent customer service skills
• Must be able to pass Child Abuse History, Criminal, and Fingerprinting clearances