Junior Website Support Specialist | Web Troubleshooter

Careers; Phoenix (AZ); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401k matching

Paid vacation

Job summary

Team Velocity in Phoenix, AZ is seeking a Website Support Specialist L1 to assist with website issues, updates, and cross-functional collaboration. You will analyze problems and provide timely resolutions within the Apollo platform context for automotive marketing solutions.

The role requires basic HTML/CSS knowledge, a bachelor's degree, and strong communication skills. This is an entry-level, full-time onsite position with benefits.

Qualifications

• Bachelor's degree and 0–2 years in a website support or related role.
• Solid understanding of HTML/CSS and web content management systems.
• Ability to learn new software quickly and communicate clearly.
• Experience collaborating with cross-functional teams is a plus.

Responsibilities

• Prioritize and resolve website support requests via email, phone, and web submissions.
• Assist onboarding and content maintenance with customer success teams as needed.
• Analyze issues and report malfunctions using company tracking systems; stay updated on product enhancements.
• Collaborate with account managers, vendors, developers, and content creators to resolve complex issues.

Skills

HTML & CSS basics

Customer support

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Jira

Job description

Team Velocity in Phoenix, AZ is seeking a Website Support Specialist L1 to assist with website issues, updates, and cross-functional collaboration. You will analyze problems and provide timely resolutions within the Apollo platform context for automotive marketing solutions.

The role requires basic HTML/CSS knowledge, a bachelor's degree, and strong communication skills. This is an entry-level, full-time onsite position with benefits.