Onsite Phoenix Website Support Specialist

Team Velocity Marketing; Glendale (AZ); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Paid vacation

Wellness program

Job summary

Team Velocity Marketing is seeking an entry level Website Support Specialist (L1) to join our Phoenix, AZ office. You will work closely with Customer Success, OEM, and Development teams to troubleshoot website issues and maintain content.

A working knowledge of HTML/CSS and web-building software is expected, with a strong customer-service mindset. You will learn our Apollo® technology, collaborate with cross-functional teams, and handle requests via email, phone, and web submissions.

Qualifications

• 1+ years of relevant experience in Customer Support or similar role.
• Understanding of HTML, CSS, web-building software, and content management systems
• Ability to quickly learn new software programs and systems
• Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment
• Strong customer-facing communication and interpersonal skills
• Problem solver with an ability to communicate technical issues clearly and concisely
• Positive attitude with patience and empathy displayed through all interactions

Responsibilities

• Attain working knowledge of Team Velocity's products, processes, integrated strategies and Apollo® platform.
• Prioritize and resolve website support-related requests via email, phone, and web submission
• Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
• Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed
• Keep up to date with the latest product enhancements and functionality

Skills

HTML/CSS knowledge

Customer support

Strong communication

Collaborative

Problem-solving

Tools

Salesforce

Jira

Job description

Team Velocity Marketing is seeking an entry level Website Support Specialist (L1) to join our Phoenix, AZ office. You will work closely with Customer Success, OEM, and Development teams to troubleshoot website issues and maintain content.

A working knowledge of HTML/CSS and web-building software is expected, with a strong customer-service mindset. You will learn our Apollo® technology, collaborate with cross-functional teams, and handle requests via email, phone, and web submissions.