Automotive Website Support Specialist

Team Velocity Marketing; Tempe (AZ); On-site; USD 41,000 - 50,000; Full time

Job summary

Team Velocity Marketing in Phoenix, AZ is seeking an entry-level Website Support Specialist (L1) to handle website-related requests with strong problem-solving and communication skills. You will work closely with Customer Success, OEM, and Development teams to ensure timely resolutions and maintain content accuracy.

Responsibilities include learning Apollo and product features, prioritizing requests, and assisting with inventory management.

Qualifications

• 1+ years of relevant experience in Customer Support or similar role.
• Understanding of HTML, CSS, web-building software, and content management systems.
• Ability to quickly learn new software programs and systems.
• Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment.
• Strong customer-facing communication and interpersonal skills.
• Problem solver with an ability to communicate technical issues clearly and concisely.
• Positive attitude with patience and empathy displayed through all interactions.

Responsibilities

• Attain working knowledge of Team Velocity's products, processes, integrated strategies and our proprietary technology platform Apollo.
• Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission.
• Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed.
• Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed.
• Keep up to date with the latest product enhancements and functionality.
• Be a student of the industry; collaborate with cross-functional teams to resolve complex issues.

Skills

Problem solving

Communication skills

HTML/CSS knowledge

Salesforce

Jira

Automotive industry knowledge

Content management systems

Tools

Salesforce

Jira

Job description

Team Velocity Marketing in Phoenix, AZ is seeking an entry-level Website Support Specialist (L1) to handle website-related requests with strong problem-solving and communication skills. You will work closely with Customer Success, OEM, and Development teams to ensure timely resolutions and maintain content accuracy.

Responsibilities include learning Apollo and product features, prioritizing requests, and assisting with inventory management.