Website Support Specialist (Entry Level) – Onsite Phoenix

Team Velocity Marketing; Mesa (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Paid vacation

Wellness program

Job summary

Team Velocity Marketing in Phoenix, AZ is seeking an entry-level Website Support Specialist (L1) to join our onsite team. You will support website-related requests, learn Apollo®, and collaborate with Customer Success, OEM and Development teams.

Ideal candidates have HTML/CSS knowledge, strong communication, and a service-oriented, curious mindset. This full-time salary role offers comprehensive benefits and growth within automotive marketing services.

Qualifications

• 1+ years of relevant experience in Customer Support or similar role.
• Understanding of HTML, CSS, web-building software, and content management systems.
• Ability to quickly learn new software programs and systems.
• Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment.
• Strong customer-facing communication and interpersonal skills.
• Problem solver with an ability to communicate technical issues clearly and concisely.
• Positive attitude with patience and empathy displayed through all interactions.

Responsibilities

• Attain working knowledge of Team Velocity's products, processes, integrated strategies and our proprietary technology platform Apollo®.
• Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission.
• Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed.
• Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed.
• Keep up to date with the latest product enhancements and functionality.
• Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies.
• Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues.

Skills

Customer support

HTML/CSS

Communication

Problem solving

Time management

Team collaboration

Tools

Salesforce

Jira

Job description

Team Velocity Marketing in Phoenix, AZ is seeking an entry-level Website Support Specialist (L1) to join our onsite team. You will support website-related requests, learn Apollo®, and collaborate with Customer Success, OEM and Development teams.

Ideal candidates have HTML/CSS knowledge, strong communication, and a service-oriented, curious mindset. This full-time salary role offers comprehensive benefits and growth within automotive marketing services.