Junior Support Manager – Gaming Infrastructure

Softswiss; Georgia; In loco; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and...

Descrizione del lavoro

SOFTSWISS is expanding and seeks a Support Manager - Junior to provide reliable first-line support and monitor gaming infrastructure. You’ll handle client requests via Jira, coordinate with internal and partner teams, and ensure timely resolutions.

The role requires English and Russian at B2+ level, technical support experience is a plus, and a schedule that may include shifts (GMT+3). Company benefits include health insurance and paid time off.

Competenze

• Higher or incomplete higher education / technical education is an advantage.
• B2+ level of English.
• B2+ level of Russian.
• Work experience in support of helpdesk systems is desirable.

Mansioni

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 5 am to 5 pm/9 am to 9 pm (GMT+3) or 5/2 from 10 am to 7 pm (GMT+3) - depending on Team current needs

Conoscenze

English (B2+)

Russian (B2+)

Helpdesk support

Formazione

Higher education / technical education (advantage)

Descrizione del lavoro

SOFTSWISS is expanding and seeks a Support Manager - Junior to provide reliable first-line support and monitor gaming infrastructure. You’ll handle client requests via Jira, coordinate with internal and partner teams, and ensure timely resolutions.

The role requires English and Russian at B2+ level, technical support experience is a plus, and a schedule that may include shifts (GMT+3). Company benefits include health insurance and paid time off.