Customer Service Specialist – Junior

Softswiss; Northern (KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and ep

Job summary

SOFTSWISS is seeking a Customer Service Specialist to join the Game Aggregator team. You will support client operations and project configuration, working closely with clients and other Game Aggregator teams.

The role focuses on enabling providers and currencies, performing technical configuration, and handling client communications. It requires English B1-B2 and Russian B2+ proficiency, with strong organisational skills and attention to detail.

Qualifications

• English written and spoken at B1-B2 level.
• Russian written and spoken at least B2+ level.
• Strong self-organisation, multitasking skills, and attention to detail.
• Ability to prioritise tasks effectively.
• Ability to independently search for, analyse, and systematise information.

Responsibilities

• Process requests to enable new providers and currencies for the casino.
• Check the functionality of newly enabled providers and currencies in the casino.
• Collect required documents from clients and verify you have all items on the list.
• Perform technical configuration of new projects.
• Prepare invoices and various reports for clients.
• Communicate with clients and collaborate with other Game Aggregator teams.
• Inform clients about important changes and monitor implementation.

Skills

Self-organisation

Multitasking

Attention to detail

Task prioritisation

Information search & analysis

Job description

SOFTSWISS is hiring a Customer Service Specialist to join our Game Aggregator team. You'll support client operations and project configuration, working closely with clients and other Game Aggregator teams.

About Product:

Game Aggregator:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role:

You'll support the setup and ongoing operation of client projects by processing requests, checking functionality, managing documentation, and communicating important changes to clients.

Key responsibilities:

• Process requests to enable new providers and currencies for the casino.
• Check the functionality of newly enabled providers and currencies in the casino.
• Collect required documents from clients and check that all necessary documents are provided according to the required list.
• Perform technical configuration of new projects.
• Prepare invoices and various reports for clients.
• Communicate with clients and collaborate with other Game Aggregator teams.
• Inform clients about important changes and monitor the implementation of these changes.

Required Experience:

• Written and spoken English at B1-B2 level.
• Written and spoken Russian at least B2+ level.
• Strong self-organisation, multitasking skills, and attention to detail.
• Ability to prioritise tasks effectively.
• Ability to independently search for, analyse, and systematise information.

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [e-mail]

Any questions? Don't hesitate to contact

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