Support Manager – Junior

Softswiss; Georgia; In loco; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and...

Descrizione del lavoro

SOFTSWISS is expanding and seeks a Support Manager - Junior to provide reliable first-line support and monitor gaming infrastructure. You’ll handle client requests via Jira, coordinate with internal and partner teams, and ensure timely resolutions.

The role requires English and Russian at B2+ level, technical support experience is a plus, and a schedule that may include shifts (GMT+3). Company benefits include health insurance and paid time off.

Competenze

• Higher or incomplete higher education / technical education is an advantage.
• B2+ level of English.
• B2+ level of Russian.
• Work experience in support of helpdesk systems is desirable.

Mansioni

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 5 am to 5 pm/9 am to 9 pm (GMT+3) or 5/2 from 10 am to 7 pm (GMT+3) - depending on Team current needs

Conoscenze

English (B2+)

Russian (B2+)

Helpdesk support

Formazione

Higher education / technical education (advantage)

Descrizione del lavoro

SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You’ll solve complex technical challenges and help power one of the industry’s leading aggregation platforms.

Purpose of the role:

You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.

Key responsibilities:

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 5 am to 5 pm/9 am to 9 pm (GMT+3) or 5/2 from 10 am to 7 pm (GMT+3) - depending on Team current needs

Required Experience:

• Higher or incomplete higher education / technical education is an advantage
• B2+ level of English
• B2+ level of Russian
• Work experience in support of helpdesk systems is desirable

Nice to have:

• Technical support experience (the second line)

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [e-mail]