Junior Solutions Analyst

Black Canyon Consulting; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401k with employer contribution

Paid holidays & vacation

Job summary

Black Canyon Consulting is seeking a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. You will document current-state processes and help develop future-state workflows with experienced teams.

You will gather operational information, assist with stakeholder workshops, and ensure documentation aligns with policies and controls. This entry-level role emphasizes collaboration and formal documentation practices.

Qualifications

• 3+ years of relevant professional experience.
• Experience supporting business analysis, process improvement, workflow documentation, or related activities.
• Experience gathering and documenting business or operational requirements.
• Ability to document current-state (as-is) processes and workflows.
• Ability to identify process steps, handoffs, bottlenecks, and dependencies.
• Experience creating or supporting development of process maps, workflow diagrams, or similar documentation.
• Strong written and verbal communication skills.
• Strong analytical, organizational, and problem-solving skills.
• Ability to organize information and produce clear documentation.
• Ability to work collaboratively with analysts, technical teams, and organizational stakeholders.
• Ability to follow established policies, procedures, internal controls, and documentation standards.

Responsibilities

• Assist with reviews of existing business processes and workflows.
• Gather operational information from stakeholders and available documentation.
• Support stakeholder discovery workshops and process review sessions.
• Document current-state (“as-is”) process steps, handoffs, decision points, and bottlenecks.
• Assist with development of future-state (“to-be”) workflow components.
• Document requirements for process improvements.
• Identify opportunities for process simplification or clarificationPrepare draft process diagrams, workflow charts, and templates.
• Support creation and maintenance of SOPs and job aids.
• Assist with pilot testing activities.
• Collect and organize user feedback and testing observations.
• Track requested updates and process refinements.
• Support preparation of revised documentation following testing or stakeholder review.
• Collaborate with senior analysts and technical team members.
• Ensure work follows applicable policies, internal controls, and federal requirements.

Skills

Process analysis

Documentation

Communication

Stakeholder collaboration

Requirement gathering

As-is / to-be mapping

Problem solving

Workflow diagrams

Attention to policies

Job description

Black Canyon Consulting (BCC) is searching for a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. The Junior Solutions Analyst will work with experienced analysts, technical teams, and organizational stakeholders to document existing processes, identify opportunities for improvement, and support the development of clear and effective future-state workflows.

Job Description

The Junior Solutions Analyst will provide analytical and process-support services while working under the guidance of more experienced team members. This position will assist with gathering operational information, documenting current-state workflows, identifying process steps and handoffs, and organizing findings into clear and usable process documentation.

The Junior Solutions Analyst will also support development of future-state workflows, SOPs, diagrams, templates, and job aids and assist with pilot testing and collection of stakeholder feedback.

Required Skills

• 3+ years of relevant professional experience
• Experience supporting business analysis, process improvement, workflow documentation, or related activities
• Experience gathering and documenting business or operational requirements
• Ability to document current-state (“as-is”) processes and workflows
• Ability to identify process steps, handoffs, bottlenecks, and dependencies
• Experience creating or supporting development of process maps, workflow diagrams, or similar documentation
• Strong written and verbal communication skills
• Strong analytical, organizational, and problem-solving skills
• Ability to organize information and produce clear documentation
• Ability to work collaboratively with analysts, technical teams, and organizational stakeholders
• Ability to follow established policies, procedures, internal controls, and documentation standards

Desired Skills

• Experience participating in stakeholder interviews or discovery sessions
• Experience creating SOPs, templates, workflow charts, or job aids
• Exposure to business process improvement or workflow redesign initiatives
• Experience collecting and organizing user or stakeholder feedback
• Experience supporting pilot testing or implementation activities
• Familiarity with workflow automation or digital process improvement concepts
• Experience working in a federal government or regulated environment

Job Responsibilities

• Assist with reviews of existing business processes and workflows
• Gather operational information from stakeholders and available documentation
• Support stakeholder discovery workshops and process review sessions
• Document current-state (“as-is”) process steps, handoffs, decision points, and bottlenecks
• Assist with development of future-state (“to-be”) workflow components
• Document requirements for process improvements
• Identify opportunities for process simplification or clarificationPrepare draft process diagrams, workflow charts, and templates
• Support creation and maintenance of SOPs and job aids
• Assist with pilot testing activities
• Collect and organize user feedback and testing observations
• Track requested updates and process refinements
• Support preparation of revised documentation following testing or stakeholder review
• Collaborate with senior analysts and technical team members
• Ensure work follows applicable policies, internal controls, and federal requirements

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Black Canyon Consulting’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.