Junior Key Account Manager - Growth & Client Support

Kitron; Windber (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, vision

Employee Assistance Program

Life insurance

401(k) with company match

Additional voluntary benefits

Job summary

Kitron is seeking a motivated Junior Key Account Manager to support customer relationship management within our EMS business. The role develops knowledge of account management, manufacturing operations, and growth strategies while working with cross-functional teams to ensure customer satisfaction and business objectives.

The position focuses on assisting with quotes, RFQs, pricing, and contract documentation, while building strong customer relationships and coordinating with operations,

Qualifications

• Associate's or Bachelor's degree in Business, Sales, Marketing, Supply Chain, Engineering, or related field.
• 0-3 years of experience in customer service, sales support, account management, manufacturing, or related role.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to analyze information and solve problems effectively.
• Strong attention to detail and customer-focused mindset.
• Internship or professional experience in manufacturing or customer-facing roles.
• Experience working with ERP or CRM systems.
• Familiarity with manufacturing, supply chain, or electronics industries.
• Intermediate Excel skills including formulas, pivot tables, and reporting.

Responsibilities

• Support Key Account Managers in managing assigned customer accounts.
• Serve as a secondary point of contact for customer inquiries and requests.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Assist in coordinating customer requirements with operations, planning, quality, supply chain, and engineering teams.
• Track customer action items and ensure timely follow-up.
• Maintain accurate customer records and account activity within ERP and CRM systems.
• Prepare reports, presentations, and account performance metrics.
• Assist with customer business reviews and meetings.
• Monitor order status, delivery schedules, and customer requirements.
• Assist with quotations, RFQs, pricing updates, and contract documentation.
• Research customer markets, industry trends, and potential growth opportunities.
• Support forecasting and sales planning activities.
• Help identify cross-sell and upsell opportunities within existing accounts.
• Participate in customer issue resolution and corrective action follow-up.
• Collaborate with internal teams to improve customer experience and operational performance.
• Support special projects and strategic initiatives as assigned.
• Develop knowledge of EMS manufacturing processes, products, and supply chain operations.

Job description

Kitron is seeking a motivated Junior Key Account Manager to support customer relationship management within our EMS business. The role develops knowledge of account management, manufacturing operations, and growth strategies while working with cross-functional teams to ensure customer satisfaction and business objectives.

The position focuses on assisting with quotes, RFQs, pricing, and contract documentation, while building strong customer relationships and coordinating with operations,