Key Account Manager

Kitron Group; Windber (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

Volunteer Time Off

Medical insurance

Employee-Assistance Program

Life insurance

Disability insurance

401(k) with company match

9/80 work schedule

Job summary

Kitron Group, a global electronics manufacturing services leader, is seeking a Key Account Manager to own high‑value customer relationships in our Windber, PA facility. You will be the primary liaison between customers and internal teams, ensuring day‑to‑day excellence and long‑term growth.

The role requires 5+ years in B2B account management or technical sales, strong negotiation and data analysis, and experience with ERP systems.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years in a B2B Key Account Management or technical sales role.
• Experience in a manufacturing environment with production processes, supply chain, ERP systems, and customer fulfillment.
• Strong business acumen and financial understanding of cost/margin drivers.
• Excellent negotiation and advanced customer service skills.
• Strong data analysis skills; ability to turn insight into action.
• Proven ability to influence cross-functional teams and communicate across all levels.
• Travel and relocation as needed.

Responsibilities

• Serve as the main point of contact for assigned key clients.
• Develop trusted advisor relationships across customer functions and leadership levels.
• Coordinate internal teams to meet customer requirements and drive improvement.
• Align internal operations with the customer’s product lifecycle and expectations.
• Own customer sales budgets, forecasts, and long-term growth plans.
• Develop and execute account strategies for expansion and retention.
• Support pricing, RFQ, and contract negotiations.
• Conduct market and customer analysis to inform planning and decision-making.
• Feed customer insights into broader company forecasting and capacity strategies.
• Lead regular business reviews (QBRs) and communicate trends, risks, and wins.

Skills

Account management

Negotiation

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree

Tools

ERP systems

Microsoft Office

Job description

About Us

For over 40 years, Kitron Group has been leading the way in manufacturing and assembly of electronics for daily use around the world. Our focus on the values of Commitment, Innovation, and Engagement has enabled us to become a leading global electronics manufacturing services (EMS) company. Our U.S.-based facility, Kitron Technologies, is continuing to expand and add to our team.

Job Title: Key Account Manager
Location: On-Site Windber, PA
About Us
For over 40 years, Kitron Group has been leading the way in manufacturing and assembly of electronics for daily use around the world. Our focus on the values of Commitment, Innovation, and Engagement has enabled us to become a leading global electronics manufacturing services (EMS) company. Our U.S.-based facility, Kitron Technologies, is continuing to expand and add to our team.

Why Work for Us?
At Kitron, we have a team of highly-skilled and trained colleagues. Working for us means you get access to ongoing learning and development opportunities, as well as our industry-leading benefits offerings, such as:

• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Medical, dental, and vision insurance
• Employee-Assistance Program (EAP)
• Company-paid life insurance, short term disability, and long term disability
• 401(k) with company match
• 9/80 work schedule
• Additional voluntary benefits

About The Role
We’re looking for a Key Account Manager (KAM) to join our team and take ownership of high-value customer relationships within our Electronics Manufacturing Services (EMS) business. In this role, you’ll act as the primary liaison between our customers and internal teams, ensuring both day-to-day excellence and long-term growth.

What You\'ll Do (job Duties)

Customer Ownership & Relationship Management

• Serve as the main point of contact for assigned key clients
• Develop trusted advisor relationships across customer functions and leadership levels
• Coordinate internal teams to meet customer requirements and drive improvement
• Align internal operations with the customer’s product lifecycle and expectations

Sales & Strategic Planning

• Own customer sales budgets, forecasts, and long-term growth plans
• Develop and execute account strategies for expansion and retention
• Support pricing, RFQ, and contract negotiations
• Conduct market and customer analysis to inform planning and decision-making
• Feed customer insights into broader company forecasting and capacity strategies

Performance & Profitability Management

• Drive account-level revenue and margin growth in line with business goals
• Ensure on-time delivery, cost, quality, and innovation metrics are met or exceeded
• Identify upsell and cross-sell opportunities
• Lead regular business reviews (QBRs) and communicate trends, risks, and wins
• Maintain accurate records of customer activity and communications

Minimum Qualifications

WHAT YOU\'LL BRING

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years in a B2B Key Account Management or technical sales role
• Experience working in a manufacturing environment with a strong understanding of production processes, supply chain operations, ERP systems, and customer fulfillment
• Strong business acumen and financial understanding of cost/margin drivers
• Excellent negotiation and advanced customer service skills
• Strong data analysis skills; ability to turn insight into action
• Proven ability to influence cross-functional teams and communicate across all levels
• Proficiency with ERP systems and Microsoft Office
• Effective verbal and written communication in English
• Travel and relocation as business needs

Preferred Qualifications

• Advanced skills in Excel (pivot tables, data modeling, analysis)
• Familiarity with PCBA, circuit boards, electronic equipment, and EMS processes
• Knowledge of materials, production workflows, quality systems, and cost control

Hear from a Kitron Employee

Check out the link below to learn directly from one of Kitron\'s tenured employees about her experience working for the company.

Hint: She talks directly to candidates near the end of the video! Click here or copy and paste into your browser: https://www.youtube.com/watch?v=APZBCNRYpKg

WORKING CONDITIONS

Typical working conditions at Kitron are indoors, safe, well lit, temperature controlled, low exposure to noxious fumes or offensive odors, clean and sanitary conditions with average light industrial noise. Production areas have machinery with moving parts. Static dissipative smock, and shoes are required. Offices with locking doors, meeting rooms, and common printing areas are well lit, clean, low noise, and temperature controlled with no exposure to noxious fumes or offensive odors.

PHYSICAL DEMANDS

Primary work is performed in a climate-controlled manufacturing and office environment

• Must be able to sit for extended periods (with or without reasonable accommodation)
• Occasional travel to customer sites is required; possible international travel (one to two times per year) must have valid passport

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of a background check and pre-employment drug screening. These screenings are conducted in accordance with applicable laws and help us maintain a safe and secure workplace.

Statements

Kitron is committed to the principles of Equal Employment Opportunity (EEO). EEO policies cover all employees and employment programs, management practices and decisions to include recruiting, hiring, promotions, transfers, training and career development, benefits, and separation. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, color, religion, age (40 and over), sex, sexual orientation, gender identity, pregnancy status, national origin, disability, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Kitron Technologies is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kitron will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at 814-467-9779.

The employee must be able to perform the essential job duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.