Jr. Key Account Manager

Kitron Group; Windber (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Volunteer Time Off (VTO)

Medical, dental, and vision insurance

Employee-Assistance Program (EAP)

Company-paid life insurance

401(k) with company match

9/80 work schedule

Additional voluntary benefits

Job summary

Kitron Group is seeking a motivated Junior Key Account Manager to support customer relationship management within our Electronics Manufacturing Services business in Windber, PA. This role develops knowledge of account management, manufacturing operations, and growth strategies, working closely with Key Account Managers and cross-functional teams.

The Jr. KAM will help manage customer accounts, track action items, prepare reports, and assist in forecasting and dealing with order statuses to meet

Qualifications

• Associate's or Bachelor's degree in Business, Sales, Marketing, Supply Chain, Engineering or related field.
• 0-3 years experience in customer service, sales support, account management, manufacturing or related role.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.
• Ability to analyze information and solve problems effectively.
• Strong attention to detail and customer-focused mindset.

Responsibilities

• Support Key Account Managers in managing assigned customer accounts.
• Serve as a secondary point of contact for customer inquiries and requests.
• Build and maintain positive relationships with customers and internal stakeholders.
• Assist in coordinating customer requirements with operations, planning, quality, supply chain, and engineering teams.
• Track customer action items and ensure timely follow-up.
• Maintain accurate customer records and account activity within ERP and CRM systems.
• Prepare reports, presentations, and account performance metrics.
• Assist with customer business reviews and meetings.
• Monitor order status, delivery schedules, and customer requirements.
• Assist with quotations, RFQs, pricing updates, and contract documentation.
• Research customer markets, industry trends, and potential growth opportunities.
• Support forecasting and sales planning activities.
• Help identify cross-sell and upsell opportunities within existing accounts.
• Participate in customer issue resolution and corrective action follow-up.
• Collaborate with internal teams to improve customer experience and operational performance.
• Support special projects and strategic initiatives as assigned.
• Develop knowledge of EMS manufacturing processes, products, and supply chain operations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

MS Office (Excel)

MS Office (Word)

MS Office (PowerPoint)

Problem solving

Customer focus

Education

Associate's or Bachelor's degree in Business, Sales, Marketing, Supply Chain, Engineering

Tools

ERP systems

CRM systems

Job description

About Us

For over 40 years, Kitron Group has been leading the way in manufacturing and assembly of electronics for daily use around the world. Our focus on the values of Commitment, Innovation, and Engagement has enabled us to become a leading global electronics manufacturing services (EMS) company. Our U.S.-based facility, Kitron Technologies, is continuing to expand and add to our team.

Job Title: Jr. Key Account Manager

Location: On-Site in Windber, PA

Must be authorized to work in the U.S.

About Us

For over 40 years, Kitron Group has been leading the way in manufacturing and assembly of electronics for daily use around the world. Our focus on the values of Commitment, Innovation, and Engagement has enabled us to become a leading global electronics manufacturing services (EMS) company. Our U.S.-based facility, Kitron Technologies, is continuing to expand and add to our team.

Why Work for Us?

At Kitron, we have a team of highly-skilled and trained colleagues. Working for us means you get access to ongoing learning and development opportunities, as well as our industry-leading benefits offerings, such as:

• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Medical, dental, and vision insurance
• Employee-Assistance Program (EAP)
• Company-paid life insurance, short term disability, and long term disability
• 401(k) with company match
• 9/80 work schedule
• Additional voluntary benefits

Hear from a Kitron Employee

About The Role

We are seeking a motivated Junior Key Account Manager (Jr. KAM) to support customer relationship management activities within our Electronics Manufacturing Services (EMS) business. This role serves as a development position designed to build knowledge of customer account management, manufacturing operations, and business growth strategies. The Jr. KAM will work closely with Key Account Managers and cross-functional teams to ensure customer satisfaction, support business objectives, and develop future account management capabilities.

Essential Job Duties/Functions

Customer Support & Relationship Management

• Support Key Account Managers in managing assigned customer accounts.
• Serve as a secondary point of contact for customer inquiries and requests.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Assist in coordinating customer requirements with operations, planning, quality, supply chain, and engineering teams.
• Track customer action items and ensure timely follow-up.

Account Administration & Reporting

• Maintain accurate customer records and account activity within ERP and CRM systems.
• Prepare reports, presentations, and account performance metrics.
• Assist with customer business reviews and meetings.
• Monitor order status, delivery schedules, and customer requirements.

Sales & Business Development Support

• Assist with quotations, RFQs, pricing updates, and contract documentation.
• Research customer markets, industry trends, and potential growth opportunities.
• Support forecasting and sales planning activities.
• Help identify cross-sell and upsell opportunities within existing accounts.

Continuous Improvement

• Participate in customer issue resolution and corrective action follow-up.
• Collaborate with internal teams to improve customer experience and operational performance.
• Support special projects and strategic initiatives as assigned.
• Develop knowledge of EMS manufacturing processes, products, and supply chain operations.

Minimum Qualifications

• Associate's or Bachelor's degree in Business, Sales, Marketing, Supply Chain, Engineering, or a related field.
• 0-3 years of experience in customer service, sales support, account management, manufacturing, or a related role.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to analyze information and solve problems effectively.
• Strong attention to detail and customer-focused mindset.

Preferred Qualifications

• Internship or professional experience in manufacturing or customer-facing roles.
• Experience working with ERP or CRM systems.
• Familiarity with manufacturing, supply chain, or electronics industries.
• Intermediate Excel skills including formulas, pivot tables, and reporting.

WORKING CONDITIONS

Typical working conditions at Kitron are indoors, safe, well lit, temperature controlled, low exposure to noxious fumes or offensive odors, clean and sanitary conditions with average light industrial noise. Production areas have machinery with moving parts. Static dissipative smock, and shoes are required. Offices with locking doors, meeting rooms, and common printing areas are well lit, clean, low noise, and temperature controlled with no exposure to noxious fumes or offensive odors.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of a background check and pre-employment drug screening. These screenings are conducted in accordance with applicable laws and help us maintain a safe and secure workplace.

Kitron is committed to the principles of Equal Employment Opportunity (EEO). EEO policies cover all employees and employment programs, management practices and decisions to include recruiting, hiring, promotions, transfers, training and career development, benefits, and separation. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, color, religion, age (40 and over), sex, sexual orientation, gender identity, pregnancy status, national origin, disability, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Kitron Technologies is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kitron will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at 814-467-9779.

The employee must be able to perform the essential job duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.