Strategic Key Account Manager

Kamatics Corporation; Lenexa (KS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Coverage

Retirement Savings Match

Employee Assistance Plan

Job summary

AkroFire is seeking a diligent Key Account Manager to oversee day-to-day management, sustainment and growth of key accounts. You will own customer relationships, respond to RFQs, and ensure on-time purchase orders while coordinating with EPICOR, CRM, and cross-functional teams for delivery and quality goals.

The role includes data analysis, KPI tracking, and potential expansion into program coordination. Travel up to 10% and a focus on accuracy and customer satisfaction are required.

Qualifications

• 2-5 years of relevant experience.
• Proficiency in ERP workflows for RMA process and Contract Review.
• Strong problem-solving and data reporting skills.
• Excellent communication and stakeholder engagement.

Responsibilities

• Becomes the point of contact for designated customers.
• Ensure premier customer service and 100% quality and 100% on-time delivery.
• Maintain accurate customer, order, and program data in EPICOR.
• Verify order accuracy including part numbers, quantities, pricing, dates.
• Monitor order status, backlog, shipments, and delivery commitments.
• Provide analytics and backlog alignment to customer requirements.
• Support ad hoc reporting for the Program Manager.

Education

Bachelor's degree or comparable relevant experience

Tools

EPICOR ERP

Salesforce CRM

Excel

Job description

AkroFire is seeking a diligent Key Account Manager to oversee day-to-day management, sustainment and growth of key accounts. You will own customer relationships, respond to RFQs, and ensure on-time purchase orders while coordinating with EPICOR, CRM, and cross-functional teams for delivery and quality goals.

The role includes data analysis, KPI tracking, and potential expansion into program coordination. Travel up to 10% and a focus on accuracy and customer satisfaction are required.