Junior Key Account Manager – EMS Growth & Relations

Kitron Group; Windber (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Volunteer Time Off (VTO)

Medical, dental, and vision insurance

Employee-Assistance Program (EAP)

Company-paid life insurance

401(k) with company match

9/80 work schedule

Additional voluntary benefits

Job summary

Kitron Group is seeking a motivated Junior Key Account Manager to support customer relationship management within our Electronics Manufacturing Services business in Windber, PA. This role develops knowledge of account management, manufacturing operations, and growth strategies, working closely with Key Account Managers and cross-functional teams.

The Jr. KAM will help manage customer accounts, track action items, prepare reports, and assist in forecasting and dealing with order statuses to meet

Qualifications

• Associate's or Bachelor's degree in Business, Sales, Marketing, Supply Chain, Engineering or related field.
• 0-3 years experience in customer service, sales support, account management, manufacturing or related role.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.
• Ability to analyze information and solve problems effectively.
• Strong attention to detail and customer-focused mindset.

Responsibilities

• Support Key Account Managers in managing assigned customer accounts.
• Serve as a secondary point of contact for customer inquiries and requests.
• Build and maintain positive relationships with customers and internal stakeholders.
• Assist in coordinating customer requirements with operations, planning, quality, supply chain, and engineering teams.
• Track customer action items and ensure timely follow-up.
• Maintain accurate customer records and account activity within ERP and CRM systems.
• Prepare reports, presentations, and account performance metrics.
• Assist with customer business reviews and meetings.
• Monitor order status, delivery schedules, and customer requirements.
• Assist with quotations, RFQs, pricing updates, and contract documentation.
• Research customer markets, industry trends, and potential growth opportunities.
• Support forecasting and sales planning activities.
• Help identify cross-sell and upsell opportunities within existing accounts.
• Participate in customer issue resolution and corrective action follow-up.
• Collaborate with internal teams to improve customer experience and operational performance.
• Support special projects and strategic initiatives as assigned.
• Develop knowledge of EMS manufacturing processes, products, and supply chain operations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

MS Office (Excel)

MS Office (Word)

MS Office (PowerPoint)

Problem solving

Customer focus

Education

Associate's or Bachelor's degree in Business, Sales, Marketing, Supply Chain, Engineering

Tools

ERP systems

CRM systems

Job description

Kitron Group is seeking a motivated Junior Key Account Manager to support customer relationship management within our Electronics Manufacturing Services business in Windber, PA. This role develops knowledge of account management, manufacturing operations, and growth strategies, working closely with Key Account Managers and cross-functional teams.

The Jr. KAM will help manage customer accounts, track action items, prepare reports, and assist in forecasting and dealing with order statuses to meet