Junior IT Technician - Hybrid Role with Certification Support

DigaCore Technology Consulting; Austin (TX); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance

Long-term disability insurance

FSA and HSA options

Generous paid time off

Mental health days

$500 sign on bonus

Paid certification assistance

Job summary

Digacore is seeking a Level 1 IT Technician to resolve day-to-day technical issues and ensure productive client support. You will handle tickets, document work, and collaborate with senior technicians on escalations while building technical expertise within a growing MSP.

This role is ideal for problem-solvers who enjoy delivering excellent client experiences and advancing their technical skills across Windows, M365, AD, and networking.

Qualifications

• 1–2 years of IT support, help desk, or related technical experience.
• Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and documentation habits.
• Self-motivated with ownership and accountability.
• Ability to recognize when escalation is needed and collaborate with senior technicians.

Responsibilities

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems.
• Monitor and respond to alerts generated by monitoring and management systems.
• Escalate complex issues appropriately while maintaining ownership and follow‑through.
• Maintain accurate documentation, ticket notes, and client records within ConnectWise.
• Support user onboarding, account administration, and device setup activities.
• Communicate clearly with clients regarding progress, expectations, and resolutions.
• Continuously develop technical skills and contribute to team knowledge sharing.

Skills

IT support

Troubleshooting

Communication

Ownership

Tools

ConnectWise

RMM tools

Job description

Digacore is seeking a Level 1 IT Technician to resolve day-to-day technical issues and ensure productive client support. You will handle tickets, document work, and collaborate with senior technicians on escalations while building technical expertise within a growing MSP.

This role is ideal for problem-solvers who enjoy delivering excellent client experiences and advancing their technical skills across Windows, M365, AD, and networking.