Level 1 IT Technician (Advanced - MSP)

DigaCore Technology Consulting; Austin (TX); Hybride; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Nationwide medical insurance

Dental insurance

Life insurance

Long-term disability insurance

FSA and HSA options

Generous paid time off

Mental health days

$500 sign on bonus

Paid certification assistance

Résumé du poste

Digacore is seeking a Level 1 IT Technician to resolve day-to-day technical issues and ensure productive client support. You will handle tickets, document work, and collaborate with senior technicians on escalations while building technical expertise within a growing MSP.

This role is ideal for problem-solvers who enjoy delivering excellent client experiences and advancing their technical skills across Windows, M365, AD, and networking.

Qualifications

• 1–2 years of IT support, help desk, or related technical experience.
• Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and documentation habits.
• Self-motivated with ownership and accountability.
• Ability to recognize when escalation is needed and collaborate with senior technicians.

Responsabilités

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems.
• Monitor and respond to alerts generated by monitoring and management systems.
• Escalate complex issues appropriately while maintaining ownership and follow‑through.
• Maintain accurate documentation, ticket notes, and client records within ConnectWise.
• Support user onboarding, account administration, and device setup activities.
• Communicate clearly with clients regarding progress, expectations, and resolutions.
• Continuously develop technical skills and contribute to team knowledge sharing.

Connaissances

IT support

Troubleshooting

Communication

Ownership

Outils

ConnectWise

RMM tools

Description du poste

Why Digacore?

We’re a fast-paced, people-first MSP with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up, no egos)
• Paid certs, hybrid flexibility, and a leadership team that gets IT
• Recognition as one of New Jersey’s Top Workplaces for 2026

At Digacore, we help businesses operate smarter through technology, automation, and exceptional support. We're looking for team members who are curious, dependable, and eager to build their technical skills while making a meaningful impact for clients.

About the Role

As a Level 1 IT Technician, you'll be responsible for resolving day-to-day technical issues and helping clients stay productive through reliable, high-quality support. Working from assigned tickets, you'll troubleshoot common IT challenges, document your work thoroughly, and collaborate with senior technicians when escalation is needed.

This role is ideal for someone who enjoys solving problems, building technical expertise, and delivering a great client experience. You'll gain exposure to a wide variety of technologies while developing the skills needed to advance within a growing MSP.

What You’ll Do

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems
• Monitor and respond to alerts generated by monitoring and management systems
• Escalate complex issues appropriately while maintaining ownership and follow-through
• Maintain accurate documentation, ticket notes, and client records within ConnectWise
• Support user onboarding, account administration, and device setup activities
• Communicate clearly with clients regarding progress, expectations, and resolutions
• Continuously develop technical skills and contribute to team knowledge sharing

What You Bring

• 1–2 years of IT support, help desk, or related technical experience
• Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Strong attention to detail and documentation habits
• Self-motivated with a strong sense of ownership and accountability
• Ability to recognize when escalation is needed and collaborate effectively with senior technicians

Nice to Have

• Experience working in an MSP environment
• A+, Network+, or other relevant IT certifications
• Experience with ConnectWise, RMM tools, or ticketing systems
• Familiarity with DNS, DHCP, VPNs, and remote support tools

Benefits:

• Nationwide medical insurance.
• Dental insurance.
• Life insurance gifted to all employees.
• Long-term disability insurance gifted to all employees.
• FSA and HSA options.
• Generous paid time off.
• Mental health days
• $500 sign on bonus
• Paid certification assistance

We are an Equal Opportunity Employer!