Onsite IT Technician — NYC MSP, Fast-Paced & Impactful

DigaCore; Woodmere (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance gifted to all employees

Long-term disability insurance gifted

FSA and HSA options

401k match

Generous paid time off

Mental health days

Paid certification assistance

Job summary

Digacore is seeking an onsite IT Support Technician to service a NYC client, working closely with helpdesk and client success teams. You will handle day-to-day IT needs, troubleshoot issues, and maintain operations in a fast-paced environment.

The role requires 2–4 years’ hands-on IT support, familiarity with Windows, 365, AD, DNS, DHCP, and basic networking. Onsite work, with opportunities to collaborate with vendors and leadership.

Qualifications

• 2-4 years of hands-on IT support experience (MSP experience preferred).
• Strong troubleshooting skills across Windows, Microsoft 365 and end-user environments.
• Experience with AD, DNS, DHCP and basic networking.
• Familiarity with RMM and PSA tools (ConnectWise is a plus).
• Bachelor’s degree in IT or relevant certifications a plus (A+, Network+, etc.).

Responsibilities

• Provide onsite and remote support for workstations, servers, printers, networks, and vendor-specific hardware and software.
• Troubleshoot and resolve issues across Windows servers, Active Directory, Office365, and DNS.
• Support basic networking (WAN, LAN, VPN, connectivity issues, routers, firewalls, and security).
• Monitor systems and promptly respond to alerts and notifications.
• Maintain system documentation using ConnectWise and IT Glue.
• Communicate clearly with end users (including C-level executives).
• Partner with internal teams to manage and improve the client’s IT environment.
• Collaborate with third-party vendors for issue resolution, when needed.
• Diagnose and troubleshoot technical issues for end users and C-level executives onsite and remotely.
• Perform any other assigned tasks.

Skills

Troubleshooting

Communication

Prioritization

Learning mindset

Analytical thinking

Education

Bachelor’s degree in IT or equivalent

A+ / Network+ certifications

Tools

ConnectWise

IT Glue

Active Directory

Job description

Digacore is seeking an onsite IT Support Technician to service a NYC client, working closely with helpdesk and client success teams. You will handle day-to-day IT needs, troubleshoot issues, and maintain operations in a fast-paced environment.

The role requires 2–4 years’ hands-on IT support, familiarity with Windows, 365, AD, DNS, DHCP, and basic networking. Onsite work, with opportunities to collaborate with vendors and leadership.