Remote IT Technician | Onsite Networking & Support

Digacore; New York (NY); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance

Long-term disability insurance

401k match

Paid time off

Paid certification assistance

Job summary

Digacore is seeking an IT Technician for a primarily remote helpdesk role. You will support a pod of clients remotely and visit Woodmere/Queens locations for cabling, hardware, and network installs, collaborating with our helpdesk and client success teams.

The ideal candidate will have 2–4 years of hands-on IT support, basic networking knowledge, and experience with Windows 365. You will communicate with end users, including leadership, and document work in ConnectWise and IT Glue.

Qualifications

• 2–4 years hands-on IT support experience, including onsite work (MSP experience preferred).
• Proven ability to run and terminate cable, install APs, and work with network hardware.
• Working knowledge of basic networking (switching, IP addressing, DHCP, DNS).
• Comfortable with ladders, drop ceilings, and lifting equipment up to 50 lbs.
• Familiarity with Windows and Microsoft 365 (training provided).
• Familiarity with RMM and PSA tools (ConnectWise a plus).
• Strong communication skills and a client-first mindset.
• Ability to work independently and prioritize in a fast-paced environment.

Responsibilities

• Provide remote helpdesk support across a pod of clients for workstations, printers, peripherals, and vendor-specific hardware and software.
• Go onsite to Woodmere and Queens client locations as needed.
• Run, terminate, and test network cabling (Cat5e/Cat6) and patch panels.
• Install, mount, and configure wireless access points, switches, and other network hardware.
• Support basic networking (LAN, WAN, VPN, routers, firewalls, connectivity issues).
• Handle equipment deployments, moves, and rack/closet cleanup.
• Troubleshoot Windows, Active Directory, and Microsoft 365 issues; escalate as needed.
• Maintain documentation in ConnectWise and IT Glue.
• Communicate clearly with end users (including C-level executives).
• Partner with internal teams and vendors to resolve issues and improve environments.

Skills

Communication skills

Independent work

Client-first mindset

Tools

ConnectWise

IT Glue

RMM tools

Job description

Digacore is seeking an IT Technician for a primarily remote helpdesk role. You will support a pod of clients remotely and visit Woodmere/Queens locations for cabling, hardware, and network installs, collaborating with our helpdesk and client success teams.

The ideal candidate will have 2–4 years of hands-on IT support, basic networking knowledge, and experience with Windows 365. You will communicate with end users, including leadership, and document work in ConnectWise and IT Glue.