Remote IT Technician - Helpdesk & Onsite Networking

DigaCore Technology Consulting; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability insurance

FSA/HSA options

401k match

Paid time off

Mental health days

Certification assistance

Job summary

Digacore is seeking an IT Technician to join a fast-paced MSP. You will provide remote helpdesk support across a pod of clients, with onsite visits to Woodmere and Queens, NY as needed.

You’ll handle day-to-day IT tasks, work independently, and communicate clearly with end users and leadership. The role blends remote troubleshooting with hands-on cabling, wireless AP installs, network hardware configuration, and documentation in ConnectWise and IT Glue.

Qualifications

• 2–4 years of hands-on IT support experience, including onsite work (MSP preferred).
• Proven ability to run and terminate cable, install APs, and work with network hardware.
• Working knowledge of basic networking (switching, IP addressing, DHCP, DNS).
• Comfortable with ladders, drop ceilings, and lifting up to 50 lbs.
• Familiarity with Windows and Microsoft 365; ConnectWise a plus.
• Strong communication skills and a client-first mindset.

Responsibilities

• Provide remote helpdesk support across a pod of clients for workstations, printers, peripherals, and vendor-specific hardware and software.
• Go onsite to Woodmere and Queens client locations as needed.
• Run, terminate, and test network cabling (Cat5e/Cat6) and patch panels.
• Install, mount, and configure wireless access points and network hardware.
• Support basic networking (LAN, WAN, VPN, routers, firewalls).
• Maintain documentation in ConnectWise and IT Glue.
• Communicate clearly with end users, including C-level executives.
• Partner with internal teams and third-party vendors to resolve issues.
• Perform other assigned tasks.

Skills

IT support

Network hardware

Windows 365

Communication

Independence

Client-focused

Tools

ConnectWise

Microsoft 365

RMM tools

PSA tools

Job description

Digacore is seeking an IT Technician to join a fast-paced MSP. You will provide remote helpdesk support across a pod of clients, with onsite visits to Woodmere and Queens, NY as needed.

You’ll handle day-to-day IT tasks, work independently, and communicate clearly with end users and leadership. The role blends remote troubleshooting with hands-on cabling, wireless AP installs, network hardware configuration, and documentation in ConnectWise and IT Glue.