IT Support Engineer L1 - Junior

Openkrill; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

English lessons

Language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling workshops

Job summary

Openkrill is seeking an L1 Support Engineer to join its IT Support team in the United States. The role focuses on workplace stability, endpoint management, access administration, and process improvements.

You will own setup tasks for new employees, manage accounts, and assist in procurement and asset tracking. The ideal candidate has strong Windows knowledge, basic antivirus/security understanding, and at least 1 year of corporate Windows experience, with Russian and English at B1 level or

Qualifications

• Strong knowledge of MS Windows operating systems.
• Understanding of antivirus protection principles.
• Understanding of security concepts for Windows systems.
• Minimum 1 year of experience working with Windows in a corporate environment.
• Russian; English proficiency level B1 or higher.

Responsibilities

• Receive and transfer corporate equipment for repair per procedures.
• Maintain and update the corporate equipment fleet and assist procurement.
• Assist with installation and initial config of Windows and macOS on new devices.
• Keep records of issued equipment in 1C.
• Configure equipment for corporate use and manage accounts (AD, Google Workspace, Jira, Slack).
• Manage office access cards and access control systems.
• Troubleshoot software on user devices and diagnose hardware/software issues.
• Restore OS after crashes and coordinate with service providers as needed.
• Configure access to banks and signing portals; advise on PC configurations.

Skills

Windows OS

Antivirus basics

Windows security

Corporate Windows

Russian (B1)

English (B1+)

Tools

Active Directory

Group Policy

Jira/Confluence

VMware/Hyper-V

Job description

Overview:We are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands‑on, proactive, and comfortable taking ownership of standard workplace processes while escalating non‑standard or infrastructure‑level issues.

Key responsibilities:

• Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures
• Maintain and update the corporate equipment fleet, including assisting in procurement processes
• Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)
• Keep accurate records of issued equipment in 1C
• Prepare and configure equipment for corporate use
• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
• Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)
• Troubleshoot application and system software issues on user devices
• Conduct primary diagnostics of hardware and software problems
• Install licensed and free software on corporate equipment
• Provide support with printers and printing services
• Maintain up-to-date technical documentation in line with IT processes and services. Escalate hardware/software issues to service providers when required
• Coordinate with contractors (service centers, cartridge refilling services, etc.)
• Assist in sourcing equipment that complies with corporate standards in local and global markets
• Participate in the testing of new IT services (functional validation, data input)
• Restore operating systems on employee devices after crashes or failures
• Configure access to banks, electronic document signing systems, and state or specialized portals
• Advise on the selection and assembly of custom PC configurations based on business needs.

Required Skills & Experience:

• Strong knowledge of MS Windows operating systems
• Understanding of the basic principles of antivirus protection
• Understanding of the fundamental security concepts of MS Windows operating systems
• Minimum 1 year of experience working with Windows systems in a corporate environment
• Russian; English proficiency level B1 or higher.

Nice to have:

• Experience with MS Active Directory
• Experience with Group Policy management
• Knowledge of Apple (macOS) and/or Linux systems
• Familiarity with virtualization platforms (VMware, Hyper‑V, or equivalents)
• Experience working with Jira/Confluence
• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
• Scripting experience with PowerShell
• Basic administration of Windows Server
• Practical experience in structured cabling (SC) installation
• Skills in IT asset accounting and inventory management.

Our Benefits:

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events