Junior IT Specialist - OP02287-01

Dev.Pro; United States; Remote; USD 28,000 - 41,000; Full time

Job summary

Dev.Pro, a US-based outsourced software development company, is hiring a Junior IT Specialist to join our remote-first global team. You’ll provide hands-on IT support for a US-based executive’s technical environment, troubleshoot Windows systems with PowerShell, and document outcomes.

You’ll use Claude and other tools to assist your work and report results clearly. Requirements include 1+ year in IT support, Windows/PowerShell skills, basic scripting, and strong English.

Qualifications

• 1+ year hands-on IT support or help desk experience.
• Proficient in Windows and PowerShell; able to run commands and report results.
• Able to read basic Python or PowerShell scripts.
• Upper-Intermediate English; communicate updates clearly.
• Follows written procedures; documents work accurately.
• Knowledge of basic security practices and backup procedures.
• Willing to learn tools like AWS console and macOS settings.

Responsibilities

• Provide Windows support and routine administration using PowerShell, command‑line tools, and Remote Desktop.
• Follow documented procedures, verify results, and report progress, blockers, and outcomes clearly.
• Document each task, including actions taken, results, and supporting evidence.
• Use AI assistants to investigate issues, write and review scripts, and draft responses, verifying their output before use.
• Follow security procedures, use only the access required, protect credentials, back up before making changes, and check with Security before changing security settings.
• Track technical issues through to resolution, including during weekend shifts, working within documented procedures and escalating when guidance or approval is needed.
• Contribute to practical tools and automation for the executive’s projects, learning to use Claude and other tools as needed.

Skills

Windows

PowerShell

Python basics

IT support

English

Tools

Remote Desktop

AWS Console

Jira

Job description

We are hiring in Ukraine!

At Dev.Pro, a US-based outsourced software development company, we’re looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity.

We invite a Junior IT Specialist to join our team and provide hands‑on IT support for a US-based executive’s technical environment. In this role, you’ll troubleshoot Windows systems remotely using PowerShell and command-line tools, follow written procedures, document your work, and report results clearly. You’ll also use Claude and other tools to support your technical work and contribute to the executive’s ongoing projects.

What’s in it for you:

• Work on real-world technical challenges across the executive’s projects, building hands‑on experience in Windows administration, PowerShell, and cloud technologies
• Build practical AI skills by using Claude in your day‑to‑day work

Is that you?

• 1+ year of professional, hands‑on experience in IT support, help desk, IT operations, or a similar technical role
• Working knowledge of Windows and PowerShell, including running commands, interpreting output, and reporting results accurately
• Ability to read and review basic Python or PowerShell scripts
• Upper‑Intermediate English level, with the ability to provide clear updates on completed work, results, and outstanding issues
• Ability to follow written procedures, document work accurately, and clearly report any issues or blockers
• Knowledge of basic security practices, including least‑privilege access, safe handling of credentials, and backing up before making changes
• Attention to detail, a focus on accuracy, and the judgment to ask for help when needed
• Ability to learn new tools and systems quickly, including the AWS console and macOS settings

Desirable:

• Experience with AWS, Azure, or Google Cloud consoles
• Basic networking knowledge, including IP addresses, DNS, and VPNs
• Basic scripting skills in PowerShell, Python, or JavaScript
• Experience with Jira or a similar ticketing tool
• Familiarity with macOS, including System Settings, privacy permissions, and Terminal
• Basic knowledge of Linux (Ubuntu)
• Experience supporting executives or VIP users
• Familiarity with backup tools such as MSP360 or CloudBerry

Key responsibilities and your contribution

In this role, you’ll support the executive’s technical environment and develop your skills across a range of systems and tools.

• Provide Windows support and routine administration using PowerShell, command‑line tools, and Remote Desktop
• Follow documented procedures, verify results, and report progress, blockers, and outcomes clearly
• Document each task, including actions taken, results, and supporting evidence
• Use AI assistants to investigate issues, write and review scripts, and draft responses, verifying their output before use
• Follow security procedures, use only the access required, protect credentials, back up before making changes, and check with Security before changing security settings
• Track technical issues through to resolution, including during weekend shifts, working within documented procedures and escalating when guidance or approval is needed
• Contribute to practical tools and automation for the executive’s projects, learning to use Claude and other tools as needed

By submitting application, I’ve read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data. I agree to have my Personal Data being stored and processed by Dev.Pro.