Junior IT Service Desk Technician — Grow with Certifications

Dyopath; Waddell (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Dental Vision

Life Insurance

401(k) Match

FSA/HSA Options

Career Growth

Job summary

DYOPATH is seeking a Junior Service Desk Technician to join our IT support team. This role serves as the first point of contact for customers seeking assistance, creating and managing tickets, and providing timely updates according to SOPs. Flexible schedule and comprehensive benefits are offered.

Ideal candidates excel in customer service, basic Windows knowledge, and teamwork within a fast-paced environment. Training and growth opportunities are available at DYOPATH.

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and common IT tools.
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and standard operating procedures.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

Skills

Strong communication

Windows OS basics

SOP adherence

Shipping & asset tracking

Attention to detail

Team collaboration

Education

High School Diploma or GED

Job description

DYOPATH is seeking a Junior Service Desk Technician to join our IT support team. This role serves as the first point of contact for customers seeking assistance, creating and managing tickets, and providing timely updates according to SOPs. Flexible schedule and comprehensive benefits are offered.

Ideal candidates excel in customer service, basic Windows knowledge, and teamwork within a fast-paced environment. Training and growth opportunities are available at DYOPATH.