Systems Engineer I: Growth & Customer-Impact Support

Dyopath; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training and certifications

L.O.V.E. culture

Growth opportunities

Job summary

DYOPATH is a managed technology services provider delivering secure, reliable IT to clients. The role involves supporting client environments by maintaining user accounts, monitoring servers, and applying security updates, with escalation to senior engineers for complex issues.

The company emphasizes employee growth through training and certifications and upholds a customer-first approach with its L.O.V.E. culture in every interaction.

Qualifications

• Associate degree and two years of networking or technical experience are required; a bachelor's degree is preferred.
• Relevant certifications like A+, OEM, or Microsoft are a plus, along with strong problem-solving skills.

Responsibilities

• Support client environments by maintaining user accounts, monitoring servers, and applying security updates.
• Respond to connectivity issues, perform backups, and lift complex problems to senior engineers.

Skills

Networking concepts

Customer support

Server monitoring

Security practices

Education

Associate degree

Bachelor's degree preferred

Tools

A+ Certification

OEM Certification

Microsoft Certification

Job description

DYOPATH is a managed technology services provider delivering secure, reliable IT to clients. The role involves supporting client environments by maintaining user accounts, monitoring servers, and applying security updates, with escalation to senior engineers for complex issues.

The company emphasizes employee growth through training and certifications and upholds a customer-first approach with its L.O.V.E. culture in every interaction.