Entry-Level Deskside Support Technician - Learn & Grow

GDR Group; Orange (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

GDR Group is seeking an entry-level Service Desk team member who is enthusiastic, customer-focused, and tech-savvy. Training and mentoring are provided, with work location and schedule varying based on client needs.

This role emphasizes providing positive support experiences, documenting troubleshooting steps, and collaborating with the IT team to resolve incidents within stated timeframes.

Qualifications

• 0–1 years of help desk or deskside experience; internships/part-time acceptable.
• CompTIA A+, Network+, or Microsoft Certification preferred.
• Experience supporting users in a professional/business setting preferred.

Responsibilities

• Provide Level 1 support for OS, applications, hardware, and basic networking.
• Own assigned tickets with documentation, time entries, and status updates per SLAs.
• Assist with onsite deskside tasks, including workstation setup and basic AV support.
• Communicate progress to clients and internal teams; escalate when needed.
• Enter work performed into Autotask PSA system.
• Collaborate with IT Service Coordinator on scheduling and escalations.
• Participate in on-call shift rotation.
• Learn client environments and how IT supports day‑to‑day operations.

Skills

Windows OS

macOS/iOS/Android

Microsoft 365

Customer service

ITSM basics

Networking basics

Active Directory/Azure AD

Intune

VMware/Hyper-V basics

Tools

Autotask PSA

Intune

Azure AD

VMware

Hyper-V

Job description

GDR Group is seeking an entry-level Service Desk team member who is enthusiastic, customer-focused, and tech-savvy. Training and mentoring are provided, with work location and schedule varying based on client needs.

This role emphasizes providing positive support experiences, documenting troubleshooting steps, and collaborating with the IT team to resolve incidents within stated timeframes.