Junior Service Desk Technician

Dyopath; Waddell (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Dental Vision

Life Insurance

401(k) Match

FSA/HSA Options

Career Growth

Job summary

DYOPATH is seeking a Junior Service Desk Technician to join our IT support team. This role serves as the first point of contact for customers seeking assistance, creating and managing tickets, and providing timely updates according to SOPs. Flexible schedule and comprehensive benefits are offered.

Ideal candidates excel in customer service, basic Windows knowledge, and teamwork within a fast-paced environment. Training and growth opportunities are available at DYOPATH.

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and common IT tools.
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and standard operating procedures.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

Skills

Strong communication

Windows OS basics

SOP adherence

Shipping & asset tracking

Attention to detail

Team collaboration

Education

High School Diploma or GED

Job description

Join DYOPATH as a Junior Service Desk Technician

Are you energized by helping people solve IT challenges and keeping technology running smoothly?

DYOPATH is looking for a Junior Service Desk Technician who thrives on teamwork, curiosity, and a passion for delivering exceptional support.

Why You’ll Love Working Here

• Purpose with Passion: Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, transforms everyday work into meaningful impact.
• Growth & Development: Access certifications, training, and opportunities that support your professional growth.
• Award-Winning Culture: Join a company known for delivering outstanding IT services internally and externally.
• Collaborative Environment: Work in a respectful, team-oriented setting where achievements are recognized.
• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Additional benefits available, with full details at dyopath.com/careers

Role Overview

• Schedule: Variable shift start times between 2:00 AM and 7:00 PM
• Pay Rate: $15.15 per hour

This Junior Service Desk Technician position serves as the first point of contact for customers seeking IT assistance and support.

Your Mission as a Junior Service Desk Technician

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and standard operating procedures.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

Education & Certifications

• High School Diploma or GED required

Experience & Skills

• Strong communication and customer service skills
• Basic knowledge of Windows operating systems and common IT tools
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment
• Familiarity with shipping processes and asset tracking is a plus
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a team environment

Successful Junior Service Desk Technician candidates demonstrate strong customer service skills, attention to detail, and a willingness to learn in a fast-paced support environment.

Other Requirements

• Ability to work a flexible schedule within the designated operating hours
• Ability to pass a background check prior to hire

Why This Role Matters

As a Junior Service Desk Technician, you will play a critical role as the first point of contact for end users seeking technical assistance. Your support helps ensure requests are handled efficiently, users receive timely communication, and IT operations run smoothly.

This role provides an excellent opportunity to gain hands‑on IT experience, develop foundational technical skills, and build a strong foundation for a long‑term IT career with DYOPATH.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Interview Recording and AI-Assisted Notes

To support an accurate and consistent interview process, DYOPATH may use technology to record, transcribe, and generate AI-assisted notes or summaries of your interview. The recording, transcript, and related information may contain personal information you provide during the interview and will be used for recruitment and hiring-related purposes.

Access to this information will be limited to authorized individuals involved in the recruitment and hiring process and handled in accordance with DYOPATH's applicable privacy practices.