Junior IT Operations Specialist (1-Year Fixed-Term Contract)

Lokalise; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Co-working budget

Home office setup budget

Learning & development budget

Flexible vacation policy

Wellness allowance

Job summary

Lokalise is seeking an entry-level IT Operations Support for a 12-month fixed-term, fully remote role. You will manage user provisioning, access management, 1st line tech support, and documentation for an international, remote-first team based largely from Latvia.

The ideal candidate has about one year of hands-on experience and a passion for technology, with strong written communication for Slack and tickets. Occasional Riga visits may be required for equipment or on-site support.

Qualifications

• Entry-level IT operations role requiring curiosity and problem-solving.
• Must reside in Latvia and have legal right to work there.
• Experience from work, internships, or self-study is acceptable (≈1 year).

Responsibilities

• Provide day-to-day IT operations support for a fully remote, international team.
• Handle user provisioning and access management across platforms.
• Serve as first point of contact via IT service desk and Slack.
• Troubleshoot basic macOS/Windows issues in a remote setup.
• Document guides, FAQs, and knowledge base articles.
• Assist with access reviews and security baseline checks.

Skills

Analytical thinking

Troubleshooting mindset

Clear written communication

Independent worker

English-speaking

Tools

Google Workspace

Okta

Atlassian

Slack

Job description

Role overview

Provide day-to-day IT operations support for a fully remote, internationally distributed team during a twelve-month fixed-term period. The role is entry-level but hands-on, covering user provisioning, access management, first-line technical support, and documentation across collaboration and identity platforms. Candidates must reside in Latvia and have the legal right to work there, with occasional visits to the Riga office for equipment or on-site support.

Responsibilities

• Manage user lifecycle and provisioning across platforms such as Google Workspace, Okta, Atlassian, and Slack in line with role-based access control.
• Support onboarding and offboarding end to end, including accounts, equipment, and access revocation.
• Act as first point of contact for colleague requests through the IT service desk and Slack.
• Troubleshoot basic hardware, software, and connectivity issues on macOS and Windows devices in a remote setup.
• Diagnose and resolve account access, password reset, and SSO problems, escalating complex issues with clear documentation.
• Create and maintain how-to guides, FAQs, knowledge base articles, and internal wiki pages.
• Help maintain and improve internal IT operations AI agents and flag recurring issues or inefficiencies.
• Support periodic access reviews, audits, and security baseline checks for new equipment and accounts.

Requirements

• A genuine interest in technology with a curious, troubleshooting mindset.
• Strong analytical thinking, attention to detail, and the discipline to follow documented processes.
• Friendly, service-oriented attitude with clear written communication for helping colleagues over Slack and tickets.
• Comfort working independently in a remote-first, English-speaking international team.
• Around one year of relevant hands-on experience from work, internships, personal projects, or self-study.

Nice to have

• Exposure to identity or collaboration tools such as Google Workspace, Okta, Atlassian, or Slack admin; basic scripting literacy, including reading or making small edits to existing scripts.

Benefits and work setup

Fully remote with flexible working hours, co-working budget, flexible vacation policy, home office setup budget, learning and development budget, health insurance, wellness allowance, and a remote but close-knit culture with regular retreats and social events.