IT Support Engineer

monarchmoney; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Workspace stipend

Location-based benefits

Equity compensation

Flexible paid time off

Three-day weekend Fridays off

Job summary

monarchmoney is seeking a remote IT Support Specialist to provide day-to-day tech help for a fully remote Mac-based workforce. You will resolve support requests, manage access, and improve IT operations through clear documentation and lightweight automations.

In this role, you will handle onboarding/offboarding, provisioning Macs, maintain inventories, create helpful articles, and collaborate with security and engineering on IT projects, including practical uses of AI in support.

Qualifications

• 2+ years of IT support, help desk, or IT operations.
• Hands-on experience supporting macOS users in a remote or cloud-first environment.
• Experience with collaboration and productivity applications, plus at least one identity or device management system.
• Foundational understanding of identity and access management and single sign-on, with interest in provisioning concepts.
• Some exposure to IT automation or workflow tools and an eagerness to build those skills.
• Clear written and verbal communication, a service-oriented approach, and the ability to balance support requests with project work.
• Regular use of AI tools with sound judgment about where they are useful.

Responsibilities

• Handle employee support requests from intake through resolution, communicating clearly and following through.
• Administer workplace accounts and applications, and help manage access requests and reviews.
• Support Mac provisioning, device inventory, onboarding, and offboarding.
• Write and maintain help articles and internal IT documentation to reduce repeat questions.
• Build small workflow automations with guidance from the IT team.
• Partner with people, security, and engineering teams on IT projects, including practical uses of AI in support operations.

Skills

IT support

Mac support

Remote work

Automation

Tools

Identity management system

Device management system

Automation tools

Job description

Role overview

Provide day-to-day technical support for employees in a fully remote, Mac-based workplace. You’ll resolve support requests, administer workplace applications and access, and improve IT operations through useful documentation and small automations.

Responsibilities

• Handle employee support requests from intake through resolution, communicating clearly and following through.
• Administer workplace accounts and applications, and help manage access requests and reviews.
• Support Mac provisioning, device inventory, onboarding, and offboarding.
• Write and maintain help articles and internal IT documentation to reduce repeat questions.
• Build small workflow automations with guidance from the IT team.
• Partner with people, security, and engineering teams on IT projects, including practical uses of AI in support operations.

Requirements

• At least two years of experience in IT support, help desk, or IT operations.
• Hands-on experience supporting macOS users in a remote or cloud-first environment.
• Experience with collaboration and productivity applications, plus at least one identity or device management system.
• Foundational understanding of identity and access management and single sign-on, with interest in provisioning concepts.
• Some exposure to IT automation or workflow tools and an eagerness to build those skills.
• Clear written and verbal communication, a service-oriented approach, and the ability to balance support requests with project work.
• Regular use of AI tools with sound judgment about where they are useful.

Nice to have

• Experience with access management, device security, collaboration, or IT service tools.
• Experience coordinating onboarding and offboarding with people or business operations teams.
• Practice writing user-facing support documentation, or familiarity with scripting, APIs, and integrations.
• Experience in a high-growth software or consumer business.

Benefits and work setup

• Fully remote work with flexibility to choose a productive location.
• Cash and equity compensation, a workspace stipend, location-based benefits, and flexible paid time off.
• A monthly three-day weekend, with the first Friday of each month off.