Junior IT Support Engineer

stabilityai; United States; Remote; USD 75,000 - 103,000; Full time

Benefits offered by this job

Equity

Job summary

stabilityai is seeking a junior IT Support Engineer to provide reliable technical assistance across a globally distributed org. The role blends help desk tasks with hands-on onboarding, device provisioning, access management, and asset tracking while exposing you to AI tooling.

You will support macOS and Windows, work with Google Workspace and device-management platforms, and help automate workflows. A strong service mindset and willingness to learn are essential.

Qualifications

• Early-career experience in IT support or desk-side / systems administration roles.
• Foundational knowledge of macOS and Windows devices, networking basics, and cloud apps.
• Familiarity with Google Workspace and device-management platforms like Kandji or Jamf.
• Basic understanding of SSO, MFA, and SaaS administration concepts.
• Strong troubleshooting and a learning mindset with good communication.

Responsibilities

• Provide responsive technical support for hardware, software, identity, network, and cloud app issues.
• Run onboarding and offboarding workflows including device setup and account provisioning.
• Configure, deploy, and track laptops and IT equipment; maintain inventory.
• Assist with Google Workspace, device management platforms, and core workplace systems.
• Support identity and access management activities (SSO, MFA, endpoint security, SaaS apps).
• Troubleshoot macOS, Windows, and possibly Linux; collaborate on cross-platform support.
• Maintain IT documentation, access records, and knowledge base.
• Collaborate with People, Security, Legal, Finance, and Engineering on tech needs.
• Identify opportunities to automate and test new productivity tools.

Skills

Troubleshooting

Communication

Attention to detail

Willingness to learn

Basic scripting (Python/JS)

Tools

Google Workspace

Kandji

Jamf

Job description

Role overview

A junior IT Support Engineer position delivering reliable technical assistance across a globally distributed organization. The role blends day-to-day help desk work with hands-on involvement in employee onboarding, device provisioning, access management, and asset tracking, while offering exposure to emerging AI and automation tooling within a fast-moving technical environment.

Responsibilities

• Deliver responsive technical support to employees for hardware, software, identity, network, and cloud application issues
• Run onboarding and offboarding workflows, including laptop setup, account provisioning, and application access
• Configure, deploy, track, and maintain laptops and other IT equipment while keeping inventory accurate
• Help administer Google Workspace, device management platforms, and other core workplace systems
• Support identity and access management activities covering SSO, MFA, endpoint security, and SaaS applications
• Troubleshoot problems across macOS and Windows environments, with opportunities to support Linux
• Maintain IT documentation, access records, and the internal knowledge base
• Partner with People, Security, Legal, Finance, and Engineering teams on cross-functional technology needs
• Identify opportunities to streamline support through automation and help test emerging productivity tools

Requirements

• Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role
• Foundational knowledge of macOS and Windows devices, networking fundamentals, and cloud applications
• Familiarity with Google Workspace and device-management platforms such as Kandji, Jamf, or comparable tools
• Basic understanding of SSO, MFA, endpoint security, and SaaS administration concepts
• Strong troubleshooting skills paired with a willingness to learn new systems
• Clear written and verbal communication skills and a service-oriented, patient approach
• Strong attention to detail with the ability to juggle multiple concurrent requests and priorities
• Interest in generative AI, automation, and emerging workplace technologies

Nice to have

• Experience supporting remote or globally distributed teams
• Familiarity with tools such as Okta, Slack, Zoom, Atlassian, and GitHub
• Exposure to Linux, AWS, or Google Cloud environments
• Basic scripting ability in Python, JavaScript, or comparable languages
• Familiarity with IT ticketing systems, asset-management platforms, or knowledge bases
• Exposure to SOC 2, ISO 27001, access reviews, or other compliance activities

Benefits and work setup

• Annual compensation in the range of $75,000 to $103,000, plus equity and benefits, with the final offer depending on experience and hire level
• Equal opportunity employer with policies prohibiting discrimination on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other protected status