IT Ops Lead

justmarkets; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance for employees

20 paid vacation days per year

10 paid sick leave days per year

Education stipend for professional学习

English learning stipend

Sports subscription stipend

Job summary

justmarkets is seeking a seasoned Helpdesk Lead to drive daily operations and long-term strategy for IT support, including device fleet management, IAM, networking, and core services.

You will partner with Engineering, Security, and Leadership to automate processes, raise service levels, and develop the team through structured feedback and hiring involvement. Proactive problem solving and strong English communication are essential.

Qualifications

• 5+ years of experience in SysAdmin, IT Support, or Helpdesk roles.
• 2+ years of team leadership experience.
• Experience building processes and automation.
• Solid understanding of networking concepts (VLANs, IPsec, DNS).
• Hands-on administration across macOS, Unix/Linux, and Windows.
• Practical experience with Google Workspace, Jira/Confluence, and access control systems.
• English at B2 level with strong troubleshooting and communication skills.

Responsibilities

• Lead daily Helpdesk operations and define long-term strategy for SLA compliance and service quality.
• Maintain and monitor corporate network equipment, access control systems, and overall network performance.
• Oversee hardware lifecycle from procurement to maintenance and replacement.
• Manage and optimize software licenses and onboarding/offboarding processes.
• Supervise configuration and support across macOS, Linux/Unix, and Windows environments, including Google Workspace and Jira/Confluence administration.
• Coach and develop the team through feedback, knowledge sharing, and involvement in hiring.
• Partner with management and cross-functional teams on operational improvements.

Skills

SysAdmin experience

IT Support

Team leadership

Automation

Networking concepts

macOS/Linux/Windows admin

Troubleshooting

Communication

Tools

Google Workspace

Jira/Confluence

Access control systems

Job description

Role overview

This role leads an internal Helpdesk function that underpins the company's IT infrastructure, covering device fleet management, identity and access, networking, and core corporate services. The position combines day-to‑day operational ownership with long-term strategy, automation, and team development in close partnership with Engineering, Security, and Leadership.

Responsibilities

• Lead daily Helpdesk operations and define the function's long‑term strategy, ensuring SLA compliance and service quality
• Maintain and monitor corporate network equipment, access control systems, and overall network performance
• Oversee the full hardware lifecycle, from procurement and setup through maintenance and replacement
• Manage and optimize corporate software licenses and standardize onboarding and off‑boarding processes
• Supervise configuration and support across macOS, Linux, and Windows environments, including Google Workspace and Atlassian administration
• Coach and develop the team through structured feedback, knowledge sharing, and participation in hiring
• Partner with management and cross-functional teams on operational and continuous improvement initiatives

Requirements

• 5+ years of experience in SysAdmin, IT Support, or Helpdesk roles
• 2+ years of team leadership experience
• Demonstrated success in process building and automation
• Solid understanding of networking concepts such as VLANs, IPsec, and DNS
• Strong hands-on experience with macOS, Unix/Linux, and Windows administration
• Practical experience with Google Workspace, Jira/Confluence, and access control systems
• English at B2 level and strong troubleshooting, prioritization, and communication skills

Nice to have

• VoIP experience
• Advanced proficiency in Jira and Confluence

Benefits and work setup

• Tax expense coverage and qualified support for Ukrainian private entrepreneurs
• 10 paid sick leave days and 20 paid vacation days per year
• Public holidays per Ukrainian legislation
• Medical insurance for employees
• Compensation for professional education and English learning
• Stipend for sports subscription or sports equipment