IT Support Engineer

stabilityai; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

stabilityai is seeking an IT Support Engineer to deliver responsive technical support for a globally distributed organization. You will own day-to-day IT requests, onboarding, device provisioning, access management, and asset tracking while partnering across teams to enhance the employee experience.

You will troubleshoot macOS and Windows environments, deploy and manage devices, and help implement automation and AI-driven workflows to improve efficiency and security.

Qualifications

• Experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications.
• Experience administering Google Workspace and device-management tools (Kandji, Jamf, or similar).
• Knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration (Okta, Slack, Zoom, Atlassian, GitHub).
• Strong troubleshooting, independent issue resolution.
• Clear written and verbal communication; security-conscious, service-oriented.
• Interest in generative AI, automation, and emerging workplace technologies.

Responsibilities

• Provide timely technical support across hardware, software, identity, network, and cloud app issues.
• Own onboarding and offboarding, including device setup, account provisioning, and app access.
• Configure, deploy, secure, track, and maintain laptops and IT equipment.
• Administer identity, workspace, and endpoint-management platforms powering core systems.
• Support identity, access management, SSO, MFA, endpoint security, and SaaS administration.
• Maintain asset inventory, access records, and IT documentation.
• Troubleshoot macOS and Windows environments; support Linux when needed.
• Identify improvements to IT workflows and employee experience.
• Build basic automations and integrations to reduce manual work.
• Collaborate with Security, People, Legal, Finance, and Engineering on initiatives.
• Evaluate emerging technologies, including AI productivity tools and related integrations.

Skills

IT support

macOS & Windows

Troubleshooting

Communication

Security awareness

AI interest

Tools

Google Workspace

Kandji

Jamf

Okta

Slack

Zoom

Atlassian

GitHub

Job description

Role overview

An IT Support Engineer is needed to deliver responsive, reliable technical support for a globally distributed organization. The role owns day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking, while partnering across teams to improve the employee experience.

Responsibilities

• Provide timely technical support across hardware, software, identity, network, and cloud application issues
• Own employee onboarding and offboarding, including device setup, account provisioning, and application access
• Configure, deploy, secure, track, and maintain laptops and other IT equipment
• Administer identity, workspace, and endpoint-management platforms that power core workplace systems
• Support identity and access management, SSO, MFA, endpoint security, and SaaS administration
• Maintain accurate asset inventory, access records, operational processes, and IT documentation
• Troubleshoot macOS and Windows environments, with opportunities to support Linux
• Identify and implement improvements to IT workflows, support processes, and the employee experience
• Build basic automations and integrations that reduce manual work
• Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
• Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and related integrations

Requirements

• Experience in IT support, desktop support, systems administration, or a related technical role
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
• Experience administering Google Workspace and device-management tools such as Kandji, Jamf, or similar platforms
• Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administrationFamiliarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub
• Strong troubleshooting skills and the ability to independently manage issues through resolution
• Clear written and verbal communication skills, attention to detail, and a security-conscious, service-oriented approach
• Interest in generative AI, automation, and emerging workplace technologies

Nice to have

• Experience supporting a globally distributed or remote workforce
• Familiarity with Linux, AWS, or Google Cloud environments
• Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools
• Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases
• Experience supporting SOC2, ISO27001, access reviews, or similar compliance activities
• Experience working within an AI, machine learning, research, or developer-focused organization
• Exposure to internal AI assistants, agentic workflows, or related integrations

Benefits and work setup

• Annual salary range of $85,000–$120,000 USD, plus equity and benefits
• Equal opportunity employer that does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses