Remote IT Operations Specialist — Entry Level

Lokalise; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Co-working budget

Home office setup budget

Learning & development budget

Flexible vacation policy

Wellness allowance

Job summary

Lokalise is seeking an entry-level IT Operations Support for a 12-month fixed-term, fully remote role. You will manage user provisioning, access management, 1st line tech support, and documentation for an international, remote-first team based largely from Latvia.

The ideal candidate has about one year of hands-on experience and a passion for technology, with strong written communication for Slack and tickets. Occasional Riga visits may be required for equipment or on-site support.

Qualifications

• Entry-level IT operations role requiring curiosity and problem-solving.
• Must reside in Latvia and have legal right to work there.
• Experience from work, internships, or self-study is acceptable (≈1 year).

Responsibilities

• Provide day-to-day IT operations support for a fully remote, international team.
• Handle user provisioning and access management across platforms.
• Serve as first point of contact via IT service desk and Slack.
• Troubleshoot basic macOS/Windows issues in a remote setup.
• Document guides, FAQs, and knowledge base articles.
• Assist with access reviews and security baseline checks.

Skills

Analytical thinking

Troubleshooting mindset

Clear written communication

Independent worker

English-speaking

Tools

Google Workspace

Okta

Atlassian

Slack

Job description

Lokalise is seeking an entry-level IT Operations Support for a 12-month fixed-term, fully remote role. You will manage user provisioning, access management, 1st line tech support, and documentation for an international, remote-first team based largely from Latvia.

The ideal candidate has about one year of hands-on experience and a passion for technology, with strong written communication for Slack and tickets. Occasional Riga visits may be required for equipment or on-site support.