Junior IOC Operator — 24/7 IT & Security Support

PDS Tech Commercial; Camden (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Job summary

PDS Tech Commercial in Camden, NJ is seeking a Jr. IOC Operator to provide frontline IT and customer service support around the clock. You’ll monitor critical systems, troubleshoot issues, and keep customers informed while working with seasoned tech professionals in enterprise IT operations.

The role emphasizes 24/7 availability, strong communication, and the ability to handle tickets, security facets, and collaboration with cross-functional teams. Training provided in a fast-paced environment.

Qualifications

• 2+ years of experience in a technology/IT environment.
• Strong customer service and communication skills.
• Knowledge of Windows operating systems and Microsoft Office, including Outlook.
• Ability to troubleshoot, prioritize, and resolve issues in a fast-paced environment.
• Strong attention to detail and ability to learn quickly.
• Ability to work independently and as part of a team.
• Willingness to work in a 24/7 Operations Center environment.

Responsibilities

• Provide 24/7 remote support through phone, chat, and email.
• Create and manage ITSM tickets from start to resolution.
• Troubleshoot basic account, software, access, and hardware issues.
• Monitor IT systems, including SAP and network infrastructure.
• Monitor security and badge systems and assist with threat assessments.
• Escalate complex issues to Level II/III support when needed.
• Document problems, resolutions, and technical processes.
• Maintain application and knowledge databases.
• Assist senior personnel with production systems, hardware, operating systems, and related tools.
• Collaborate with technology teams and business partners to support effective solutions.
• Follow data privacy, governance, and enterprise technology standards.

Skills

Customer service

Windows OS

Microsoft Office

Troubleshooting

Attention to detail

Communication

Teamwork

24/7 operations

Education

Associate degree in IT

Tools

ITSM ticketing system

Mobile OS familiarity

Job description

PDS Tech Commercial in Camden, NJ is seeking a Jr. IOC Operator to provide frontline IT and customer service support around the clock. You’ll monitor critical systems, troubleshoot issues, and keep customers informed while working with seasoned tech professionals in enterprise IT operations.

The role emphasizes 24/7 availability, strong communication, and the ability to handle tickets, security facets, and collaboration with cross-functional teams. Training provided in a fast-paced environment.