Jr IOC Operator

PDS Tech Commercial; Camden (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Job summary

PDS Tech Commercial in Camden, NJ is seeking a Jr. IOC Operator to provide frontline IT and customer service support around the clock. You’ll monitor critical systems, troubleshoot issues, and keep customers informed while working with seasoned tech professionals in enterprise IT operations.

The role emphasizes 24/7 availability, strong communication, and the ability to handle tickets, security facets, and collaboration with cross-functional teams. Training provided in a fast-paced environment.

Qualifications

• 2+ years of experience in a technology/IT environment.
• Strong customer service and communication skills.
• Knowledge of Windows operating systems and Microsoft Office, including Outlook.
• Ability to troubleshoot, prioritize, and resolve issues in a fast-paced environment.
• Strong attention to detail and ability to learn quickly.
• Ability to work independently and as part of a team.
• Willingness to work in a 24/7 Operations Center environment.

Responsibilities

• Provide 24/7 remote support through phone, chat, and email.
• Create and manage ITSM tickets from start to resolution.
• Troubleshoot basic account, software, access, and hardware issues.
• Monitor IT systems, including SAP and network infrastructure.
• Monitor security and badge systems and assist with threat assessments.
• Escalate complex issues to Level II/III support when needed.
• Document problems, resolutions, and technical processes.
• Maintain application and knowledge databases.
• Assist senior personnel with production systems, hardware, operating systems, and related tools.
• Collaborate with technology teams and business partners to support effective solutions.
• Follow data privacy, governance, and enterprise technology standards.

Skills

Customer service

Windows OS

Microsoft Office

Troubleshooting

Attention to detail

Communication

Teamwork

24/7 operations

Education

Associate degree in IT

Tools

ITSM ticketing system

Mobile OS familiarity

Job description

Keep Critical Systems Running as a Jr. IOC Operator!

Location: Camden, NJ | Payrate: $22/hour | Schedule: Monday, Thursday – Sunday (off Tues/Wed) - 12am-8:30am

PDS Tech Commercial is partnering with a leading utility company to find a Jr. IOC Operator to join its Operations Center. This is an opportunity to put your IT and customer service skills to work supporting critical technology, security, and business operations around the clock.

The Role

As a Jr. IOC Operator, you’ll provide frontline technical support, monitor critical IT and security systems, troubleshoot issues, and keep customers informed. You’ll work alongside experienced technology professionals while gaining valuable exposure to enterprise IT operations.

What You’ll Do

• Provide 24/7 remote support through phone, chat, and email.

• Create and manage ITSM tickets from start to resolution.

• Troubleshoot basic account, software, access, and hardware issues.

• Monitor IT systems, including SAP and network infrastructure.

• Monitor security and badge systems and assist with threat assessments.

• Escalate complex issues to Level II/III support when needed.

• Document problems, resolutions, and technical processes.

• Maintain application and knowledge databases.

• Assist senior personnel with production systems, hardware, operating systems, and related tools.

• Collaborate with technology teams and business partners to support effective solutions.

• Follow data privacy, governance, and enterprise technology standards.

What You Bring

Required

• 2+ years of experience in a technology/IT environment.

• Strong customer service and communication skills.

• Knowledge of Windows operating systems and Microsoft Office, including Outlook.

• Ability to troubleshoot, prioritize, and resolve issues in a fast-paced environment.

• Strong attention to detail and ability to learn quickly.

• Ability to work independently and as part of a team.

• Willingness to work in a 24/7 Operations Center environment.

Preferred

• Associate degree in Information Systems, IT, or a related technology field.

• Experience with ITSM/ticketing systems.

• Familiarity with iOS and Android operating systems.

• Experience with technology procurement, vendors, or contract management.

• Knowledge of application architecture, business processes, data privacy, or data governance.

Why Join Us?

Join a team where technology directly supports essential services and the communities that depend on them. You’ll work in a collaborative environment, learn from experienced technology professionals, and have opportunities to grow your IT skills while making a real-world impact.

If you’re a customer-focused technology professional who enjoys troubleshooting, learning, and working as part of a team, this could be your next opportunity.

Pay Details:

$22.00 per hour

Benefit offerings available for our associates include:

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• a 401K plan

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including:

• Paid Sick Leave
• any other paid leave required by Federal, State, or local law
• Holiday pay

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.