IOC Specialist

Converge Technology Solutions UK; Mason (OH); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Converge Technology Solutions UK is seeking an IOC Specialist to monitor our infrastructure and customer environments on site in Mason, Ohio. This is a Level 1.5 support role focused on incident identification, classification, and resolution in a fast-paced setting.

The candidate will analyze alerts, manage monitoring configurations, and support Windows, Linux, and network devices while ensuring SLA/ITSM compliance. Excellent teamwork and communication are required.

Qualifikationen

• 1+ year of experience in a Customer Service monitoring operational environment.
• Good technical understanding of network fundamentals and common internet protocols.
• Bachelor’s degree preferred.
• ITSM foundation training required.

Aufgaben

• Analyze and verify monitoring alerts to produce incident identification, classification, and prioritization.
• Create, improve, and maintain monitoring alerts based on correlation of data sources.
• Operate and maintain Windows Server, Windows Desktop, and Linux systems.
• Operate and maintain network devices (switches, routers, firewalls, IDS/IPS).
• Operate and maintain IT services like Active Directory, File Systems, Antivirus, Backups.
• Respond to security incidents and investigations following SLA and ITSM processes.

Kenntnisse

Monitoring

Incident Management

Network Fundamentals

English Communication

Documentation

Problem Solving

Time Management

Ausbildung

Bachelor’s degree preferred

Tools

Windows Server

Windows Desktop

Linux

Active Directory

ITSM tools

Jobbeschreibung

Position Title: IOC Specialist,

Position Location: Onsite - Mason, Ohio

Job Summary:

The IOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they must be monitoring our and customer infrastructure and resolve any incident that appear. Essentially, we are looking a Support Engineer, Level 1.50.

Schedule: Wednesday through Sunday, 7:00am to 5:00pm

FLSA Status:

Non-Exempt.

Essential Functions:

• Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
• Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.
• Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
• Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.
• Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
• Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.

Required Skills/Abilities/Competencies

• Ethical and Critical Thinking
• Fluent English language skills required: verbal and written communication.
• Self-motivated and disciplined.
• Strong investigative and analysis skills.
• Strong technical and process design and implementation skills.
• Strong communication and presentation skills and the ability to work in a highly collaborative environment.
• Customer focus and ability to manage customer expectations.
• Ability to work creatively and analytically in a problem-solving environment.
• Manages multiple priorities in a high-pressure environment.
• Have strong interpersonal and communication skills.
• Able to write intricate system and user documentation.
• Ethical and Critical Thinking
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Comfortable working in a business professional work environment

Education and Experience:

• 1+ year of experience in a Customer Service monitoring operational environment.
• Good technical understanding of network fundamentals and common internet protocols
• Bachelor’s degree preferred.
• ITSM foundation training required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.