IOC Specialist

Converge Technology Solutions; Mason (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Converge Technology Solutions is seeking an IOC Specialist to join our onsite team in Mason, Ohio. You will monitor infrastructure, analyze incidents, and coordinate resolution in a fast-paced, collaborative environment.

This role aligns with a Support Engineer, Level 1.50, offering hands-on incident management and security event response. Responsibilities include monitoring alert queues, maintaining Windows and Linux systems, managing AD and file services, and coordinating with IT providers to

Qualifications

• 1+ year of experience in a Customer Service monitoring operational environment.
• Good technical understanding of network fundamentals and common internet protocols
• Bachelor’s degree preferred.
• ITSM foundation training required.

Responsibilities

• Analyze and verify monitoring alerts to identify, classify, and prioritize incidents.
• Create, improve, and maintain monitoring alerts from data sources.
• Operate and maintain Windows and Linux systems.
• Operate network devices: switches, routers, firewalls, IDS/IPS.
• Maintain IT services like Active Directory, file systems, antivirus, backups.
• Respond to security incidents with customers and IT providers per SLA and ITSM.

Skills

Fluent English

Analytical skills

Communication skills

Self-motivation

Technical skills

Time management

MS Office

Education

Bachelor’s degree preferred

ITSM Foundation Training

Tools

Windows OS

Linux

Active Directory

Networking basics

IDS/IPS

MS Office

Job description

Position Title: IOC Specialist,

Position Location: Onsite - Mason, Ohio

Job Summary:

The IOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they must be monitoring our and customer infrastructure and resolve any incident that appear. Essentially, we are looking a Support Engineer, Level 1.50.

Schedule: Wednesday through Sunday, 7:00am to 5:00pm

FLSA Status:

Non-Exempt.

Essential Functions:

• Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
• Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.
• Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
• Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.
• Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
• Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.

Required Skills/Abilities/Competencies

• Ethical and Critical Thinking
• Fluent English language skills required: verbal and written communication.
• Self-motivated and disciplined.
• Strong investigative and analysis skills.
• Strong technical and process design and implementation skills.
• Strong communication and presentation skills and the ability to work in a highly collaborative environment.
• Customer focus and ability to manage customer expectations.
• Ability to work creatively and analytically in a problem-solving environment.
• Manages multiple priorities in a high-pressure environment.
• Have strong interpersonal and communication skills.
• Able to write intricate system and user documentation.
• Ethical and Critical Thinking
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Comfortable working in a business professional work environment

Education and Experience:

• 1+ year of experience in a Customer Service monitoring operational environment.
• Good technical understanding of network fundamentals and common internet protocols
• Bachelor’s degree preferred.
• ITSM foundation training required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.