Night IOC Operator – 24/7 IT & Security Support

PDS Tech, Inc.

Camden (NJ)

On-site

USD 25,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

EAP program

Commuter benefits

401K plan

Job summary

PDS Tech Commercial is seeking a Junior IOC Operator in Camden, NJ to provide frontline IT support and monitor critical systems. You will handle 24/7 remote support, ITSM ticketing, and collaborate with experienced tech teams to ensure secure and reliable operations in a fast-paced environment.

You will troubleshoot account, software, and hardware issues, monitor SAP and network infrastructure, and assist with security and badge systems.

Qualifications

2+ years in a technology/IT environment.
Strong customer service and communication skills.
Knowledge of Windows OS and Microsoft Office (Outlook).
Ability to troubleshoot, prioritize, and resolve issues in a fast-paced environment.
Strong attention to detail and ability to learn quickly.
Ability to work independently and as part of a team.
Willingness to work in a 24/7 Operations Center environment.

Responsibilities

Provide 24/7 remote support through phone, chat, and email.
Create and manage ITSM tickets from start to resolution.
Troubleshoot basic account, software, access, and hardware issues.
Monitor IT systems, including SAP and network infrastructure.
Monitor security and badge systems and assist with threat assessments.
Escalate complex issues to Level II/III support when needed.
Document problems, resolutions, and technical processes.
Maintain application and knowledge databases.
Assist senior personnel with production systems, hardware, operating systems, and related tools.
Collaborate with technology teams and business partners to support effective solutions.
Follow data privacy, governance, and enterprise technology standards.