Entry-Level IT Help Desk Technician — Solve & Learn

Catapult, North Carolina; Greensboro (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Profit sharing

Volunteer time

Job summary

ThinkTech, based in Greensboro, NC, is seeking a Service Desk Technician I to provide first-level technical support for our clients and act as the initial contact for incoming service requests. You will troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications, while assisting with onboarding, account administration, and routine requests.

This is a fully in-office, fast-paced role with growth opportunities and an emphasis on clear

Qualifications

• Foundational IT knowledge from hands-on support, coursework, or certs.
• Experience or exposure to Windows workstations, M365, basic networking, or end-user tech issues.
• Strong customer service and ability to explain tech concepts to non-technical users.

Responsibilities

• Serve as the first point of contact for client requests by phone and ticketing system.
• Troubleshoot Windows workstations, Microsoft 365, printers, connectivity, and common business apps.
• Assist with user onboarding, account administration, software installation, and routine requests.
• Document work performed and maintain accurate ticket records in ConnectWise.
• Collaborate with teammates to deliver a consistent client experience.

Skills

Foundational IT knowledge

Troubleshooting

Customer service

Clear communication

Documentation

On-site work readiness

Education

IT coursework or certifications

Tools

ConnectWise

Microsoft 365

Windows troubleshooting

Job description

ThinkTech, based in Greensboro, NC, is seeking a Service Desk Technician I to provide first-level technical support for our clients and act as the initial contact for incoming service requests. You will troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications, while assisting with onboarding, account administration, and routine requests.

This is a fully in-office, fast-paced role with growth opportunities and an emphasis on clear