Junior Helpdesk Technician

Preferred Data Corporation; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A technology services company in Greensboro is looking for a Junior Helpdesk Technician to provide entry-level technical support to users. The role involves troubleshooting software, hardware, and network-related issues through various communication methods. The ideal candidate should have an Associate’s degree or certification in Information Technology or a related field and basic knowledge of systems and software. Competitive salary and professional growth opportunities are offered.

Qualifications

• Associate’s degree or relevant certification in IT, Computer Science, or equivalent experience.
• Knowledge of Windows, macOS, and basic networking concepts.
• Preferably CompTIA A+, IT Fundamentals, or similar certifications.

Responsibilities

• Provide first‑line technical support to users via phone, email, or in‑person.
• Troubleshoot and resolve common IT problems with guidance.
• Document support tickets and resolutions accurately.

Skills

Basic knowledge of Windows and/or macOS

Problem-solving skills

Clear communication skills

Education

Associate’s degree or certification in IT or Computer Science

Tools

Microsoft Office

Job description

High Point / Greensboro / Winston‑Salem, United States

Job Description

Preferred Data Corporation is seeking a Junior Helpdesk Technician to provide entry‑level technical support to users and assist with software, hardware, and network‑related issues.

Responsibilities

• Provide first‑line technical support to users via phone, email, or in‑person for software, hardware, and network issues.
• Troubleshoot and resolve common IT problems, such as login issues or software errors, with guidance from senior staff.
• Assist with setting up workstations, installing software, and configuring basic network settings.
• Document support tickets and resolutions accurately in the helpdesk system.
• Collaborate with the IT team on projects to support company technology needs.
• Follow company policies, procedures, and industry standards in all support activities.

Requirements

• Associate’s degree or certification in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic knowledge of Windows and/or macOS, common software (e.g., Microsoft Office), and basic networking concepts.
• Problem‑solving skills and attention to detail.
• Clear written and verbal communication skills for user support.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation for occasional on‑site support.
• CompTIA A+, IT Fundamentals, or similar certifications are preferred but not required.
• Competitive salary with opportunities for professional growth.