Junior Field Service Engineer - AV

ZipRecruiter; Houston (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading high-technology company seeks recent graduates for their AV Service team. This position blends technical skills with customer service, providing opportunities to work with innovative products in a dynamic environment. Ideal candidates will have a degree in a relevant field and a passion for technology, ensuring exceptional support for clients.

Benefits

Employer-funded benefits

Competitive compensation

Work-Life Balance

Career growth opportunities

Casual work environment

Qualifications

• Recent graduate with a degree in a relevant field.
• Experience with Linux OS and server hardware is a plus.
• Desire to learn new technologies.

Responsibilities

• Travel for customer deployments and service.
• Install products at customer sites and provide training.
• Diagnose and troubleshoot customer issues.

Skills

IP Networking

Problem-solving

Communication

Customer service

Education

Degree in Electrical, Electronic, or Computer disciplines

Job description

Evertz, a growing high-technology company with over 2,000 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and postproduction equipment for the film, television broadcast, and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the opportunity to influence the client's perception of Evertz. This position combines technical skills and customer service, working with exciting products both in-house and on-site at customer locations.

Responsibilities:

• Travel within the US for customer deployments and service
• Install products and systems at customer sites and provide product training
• Respond to operational issues, firmware upgrades, and maintenance requests
• Diagnose and troubleshoot customer issues to determine root causes
• Document troubleshooting processes and report issues systematically
• Coordinate with customer service and other departments to resolve issues and relay customer feedback

Qualifications:

• Degree in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new hardware and software
• Experience with IP Networking, server hardware, and Linux OS
• Strong desire to help customers and deliver excellent service
• Problem-solving skills in dynamic situations
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Eligible for travel within US and Canada
• US Citizenship is required

Location: Remote work possible in any US state

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-Life Balance
• Career growth opportunities
• Casual work environment

Evertz USA Inc. is an Equal Employment Opportunity employer. We celebrate diversity and are committed to an inclusive environment.

We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or other protected characteristics.

If accommodations are needed during the recruitment process, please notify Human Resources.

Thank you for considering a career with Evertz!

Personal data collected during the application process will be handled according to our privacy policy, available at https://evertz.com/contact/privacy/.