Field Service Engineer - AV, USA

ZipRecruiter; Las Vegas (NV); Remote; USD 50,000 - 70,000; Full time

Job summary

Une entreprise technologique de premier plan recherche des diplômés pour rejoindre son équipe de service AV. Le rôle combine des connaissances techniques avec un service client exceptionnel, incluant des déplacements aux États-Unis. Le candidat idéal doit être passionné par la technologie, avoir une éducation pertinente en électrotechnique, et posséder d'excellentes compétences en communication.

Benefits

Employer-funded benefits program

Competitive compensation package

Work-life balance

Career growth opportunities

Casual work environment

Qualifications

• Éducation pertinente en électrotechnique, électronique ou informatique requis.
• Expérience pratique avec le matériel serveur et les réseaux IP.
• Capacité à voyager aux États-Unis et au Canada.

Responsibilities

• Voyager aux États-Unis pour déploiements chez des clients et formation produit.
• Diagnostiquer des problèmes et maintenir la communication avec le service client.
• Effectuer des mises à jour de firmware et une maintenance générale.

Skills

Technical knowledge

Customer service

Problem-solving

Communication

Education

College or university education in Electrical, Electronic or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Job Description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and post-production equipment for the film, television broadcast, and professional audio & video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the opportunity to influence the client's perception of Evertz. This position combines technical knowledge and customer service skills, working with exciting customers and cutting-edge products both in-house and on-site at our customers’ production studios and distribution facilities.

Position requires travel within the US. The US home location is flexible, with the possibility to work from home when not on field assignments.

Responsibilities:

1. Travel within the US for customer deployments and general service.
2. Install products or systems at customer sites and deliver product training.
3. Respond to operational issues, perform firmware upgrades, and conduct general maintenance.
4. Assess customer applications, troubleshoot, and diagnose issues to determine root cause.
5. Conduct systematic troubleshooting, data collection, and issue reporting.
6. Maintain communication between customer service and other departments to resolve issues and relay feedback.

Qualifications:

• College or university education in Electrical, Electronic, or Computer disciplines.
• Passion for technology and eagerness to learn new software and hardware products.
• Hands-on experience with IP Networking, server hardware, and Linux OS.
• Strong desire to assist customers and deliver excellent service.
• Problem-solving skills and adaptability to changing situations.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Eligibility for travel within US and Canada.
• US Citizenship is required.

Location: Remote work possible in any US state.

What We Offer:

• Employer-funded benefits program.
• Competitive compensation package.
• Work-life balance.
• Career growth opportunities.
• Casual work environment.

Evertz USA Inc. is an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, gender identity, genetic information, military/veteran status, or other protected characteristics.

All employment decisions are based on qualifications, merit, and business needs.

If you require accommodation during the recruitment process, please notify Human Resources.

Thank you for considering a career with Evertz!

When applying, your personal data will be collected and processed in accordance with our privacy policy, available at https://evertz.com/contact/privacy/.