Field Service Engineer - AV, USA

ZipRecruiter; Houston (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the broadcast and audio-video industry is seeking recent graduates for their AV Service team. This role offers a unique chance to work with cutting-edge technology while providing exceptional customer service. The ideal candidate will enjoy traveling and engaging directly with clients to solve technical issues while learning and growing in a dynamic environment. Join us for a career full of opportunities and work-life balance in a supportive company culture.

Benefits

Employer-funded benefits

Competitive compensation

Work-Life Balance

Career growth opportunities

Casual work environment

Qualifications

• Eligible for travel within US and Canada.
• Passion for technology and learning new hardware and software.
• Experience with server hardware.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products or systems at customer sites and provide training.
• Respond to operational issues and maintenance requests.

Skills

Problem-solving

Customer service

Technical skills

Multitasking

Verbal communication

Written communication

Education

Degree in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and post-production equipment for the film, television broadcast, and Professional Audio & Video industry.

We are currently seeking recent graduates to join our AV Service team. As the first point of contact for our clients, you will have the opportunity to influence their perception of Evertz. This role combines technical skills with customer service, involving interaction with customers and cutting-edge products both in-house and on-site at production studios and distribution facilities.

Responsibilities:

• Travel within the US for customer deployments and service
• Install products or systems at customer sites and provide product training
• Respond to operational issues, firmware upgrades, and maintenance requests
• Assess applications, troubleshoot, and diagnose issues
• Conduct detailed troubleshooting, data collection, and reporting
• Coordinate between customer service and other departments to resolve issues and relay feedback

Qualifications:

• Degree in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new hardware and software
• Experience with IP Networking, server hardware, and Linux OS
• Strong desire to assist customers and deliver excellent service
• Problem-solving skills and adaptability
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Eligible for travel within US and Canada
• US Citizenship required

Location: Remote work possible in any US state

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-Life Balance
• Career growth opportunities
• Casual work environment

Evertz USA Inc. is an Equal Employment Opportunity employer. We value diversity and do not discriminate based on various protected characteristics.

Applicants requiring accommodations during the recruitment process should notify Human Resources.

Personal data collected during the application process will be handled in accordance with privacy laws. For more information, see our privacy policy at https://evertz.com/contact/privacy/.

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