Field Service Engineer - AV, USA

ZipRecruiter; Salt Lake City (UT); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading high-technology company seeks recent graduates for their AV Service team, focusing on customer interactions, installations, and troubleshooting of broadcast equipment. This role offers opportunities for remote work, travel, and professional growth in a dynamic environment.

Benefits

Employer-funded benefits

Competitive compensation

Work-Life Balance

Career Growth

Casual Environment

Qualifications

• Degree in relevant technical fields.
• Strong customer service orientation.
• Able to travel within the US and Canada.

Responsibilities

• Travel for customer deployments and service.
• Install products at customer sites and provide training.
• Troubleshoot issues and communicate feedback.

Skills

IP Networking

Linux OS

Customer Service

Problem-solving

Communication

Education

Degree in Electrical, Electronic, or Computer disciplines

Job description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and post-production equipment for the film, television broadcast, and professional audio & video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the opportunity to influence the client's perception of Evertz. This position combines technical skills and customer service, working with exciting products both in-house and on-site at customer facilities.

Responsibilities:

• Travel within the US for customer deployments and service
• Install products and systems at customer sites; provide product training
• Respond to operational issues, firmware upgrades, and maintenance inquiries
• Assess applications, troubleshoot, and diagnose issues to find root causes
• Conduct detailed troubleshooting, data collection, and reporting
• Coordinate between customer service and other departments, relay customer feedback

Qualifications:

• Degree in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new hardware/software
• Experience with IP Networking, server hardware, Linux OS
• Strong customer service orientation
• Problem-solving skills and adaptability
• Ability to multi-task in a fast-paced environment
• Excellent communication skills
• Eligible for US and Canada travel; US Citizenship required

Location: Remote work possible in any US state

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-Life Balance, Career Growth, Casual Environment

Evertz USA Inc. is an Equal Opportunity Employer. We value diversity and do not discriminate based on any protected characteristic.

If accommodations are needed during the recruitment process, please notify Human Resources.

By applying, your personal data will be processed in accordance with our privacy policies. For details, visit https://evertz.com/contact/privacy/.

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