Junior Field Service Engineer - AV

ZipRecruiter; Manassas (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking recent graduates for their AV Service team. This role combines technical expertise with customer service, requiring travel within the US. Ideal candidates will have a background in Electrical or Computer disciplines and a passion for technology. The position offers remote work flexibility and a supportive work environment.

Benefits

Employer-funded benefits program

Competitive compensation package

Work-Life Balance

Career Progression

Casual Work Environment

Qualifications

• Hands-on experience with IP Networking, server hardware, and Linux OS.
• Strong desire to help customers and deliver service excellence.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install products or systems at customer sites and deliver product training.
• Respond and provide technical guidance to customers regarding operational issues.

Skills

Problem-solving

Communication

Adaptability

Education

College or university education in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Job Description

Evertz, a growing high-technology company with over 2,000 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and postproduction equipment for the film, television broadcast, and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and onsite at our customers’ production studios and distribution facilities.

Position requires travel within the US. US home location is flexible with the opportunity to work from home when not on field assignments.

Responsibilities:

• Travel within the US for customer deployments and general service
• Install products or systems at customer sites and deliver product training
• Respond and provide technical guidance to customers regarding operational issues, firmware upgrades, and maintenance
• Assess customer’s product application, troubleshoot, and diagnose issues to identify root causes
• Perform systematic troubleshooting, data collection, and reporting of issues
• Maintain communication between customer service and other departments to resolve issues and relay customer feedback

Qualifications:

• College or university education in Electrical, Electronic, or Computer disciplines
• Passion for technology and eagerness to learn new software and hardware products
• Hands-on experience with IP Networking, server hardware, and Linux OS
• Strong desire to help customers and deliver service excellence
• Problem-solving skills and adaptability in changing situations
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Eligibility for travel within US and Canada
• US Citizenship is required

Location: Remote work possible from any US state

What We Offer:

• Employer-funded benefits program
• Competitive compensation package
• Work-Life Balance
• Career Progression
• Casual Work Environment

Evertz USA Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity.

We do not discriminate based on race, color, religion, sex, including childbirth and related medical conditions, physical or mental disability, marital status, gender identity, genetic information, military or veteran status, or any other characteristic protected by law.

All employment decisions are based on qualifications, merit, and business needs.

If you require accommodation during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

When applying, your personal data will be collected by Evertz Microsystems Ltd, located at 5292 John Lucas Drive, Burlington, Ontario, Canada. For privacy inquiries, contact [e-mail]. Your data will be processed for recruitment purposes as per GDPR and local laws. For more details, see our privacy policy at https://evertz.com/contact/privacy/.

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